Entire Calendar Blocked by AIRBNB

[Haru139]

I am a host on AIRBNB. I have had problems with my calendar opening itself up to guests at season-low rates after I blocked specific dates for season-high rates. I have called and complained to customer service numerous times, each time allowing guests to keep their reservations except for one. This guest booked during December in Hawaii at a very low rate. AIRBNB complied with my request to cancel their reservation. However, they charged me a $200.00 cancellation fee and removed me as a Super Host. I called customer service (AGAIN) to complain about the cancellation fee. Now AIRBNB has blocked my calendar altogether. We have stopped getting bookings for this unit since I asked them to cancel the unauthorized reservation. Also, every time I unblock the calendar, it automatically blocks entire calendar for 2024 -2025 and beyond. I have since started an account with VRBO but because I synced my calendar, AIRBNB is blocking potential bookings on VRBO and their affiliate sites.

[Joan2709]

@Haru139 

It's tough for anyone to get a handle on what is happening without being able to see your actual calendar on the Host side. The Host controls the price on any given date on the calendar, so not sure what you mean by the guest was able to book at a very low rate in December? Are you using Smart Pricing? 

If you cancel a reservation, there are penalties applied by Airbnb and they can also block your calendar for the dates you cancelled. 

Cancellation Policies

https://www.airbnb.com/help/article/990

...In addition to a cancellation fee, other consequences may apply, such as preventing the Host from accepting another reservation for the Listing on the affected dates by blocking the Listing’s calendar. 

Hosts who cancel confirmed bookings without a valid reason may experience other consequences, as explained in our Terms of Service and ground rules for Hosts. For example, Hosts may have their Listing or account suspended or removed, and may lose their Superhost status..."

Vrbo Sync

If you still have access to the calendar, are you not able to just delete the sync to Vrbo on your Airbnb calendar? You can also try deleteing the sync to Airbnb from your Vrbo calendar. That would enable you to have your Vrbo calendar open. If you are using Instant Book, suggest you turn off Instant Book on Airbnb while you are trying to resolve this to prevent a double booking (if you haven't done that already).