Airbnb generates bookings. If you put up a listing (and it's attractive and priced right) you'll get bookings. Guaranteed. More than any other platform. And that's very attractive. Airbnb's greatest strength.
But that's where it ends. Most newbies buy into the whole earthy, "we love hosts" rhetoric, only to discover that Airbnb is just another big business, like your internet provider. You can't expect much other than bookings.
And today, those bookings come from all different sorts, often they never read your description, expect 5 star service at 2 star prices, sometimes behave badly or are disappointed because they didn't pay attention, and put that blame on the host. And there's little that hosts can do about it, other than try to prevent that in the first place.
As a rather gargantuan business nowadays, Airbnb simply cannot be burdened with that. They're interested in bookings. And that's what they're really good at. And they'll protect that strength religiously.
So, carefully watch who's booking, use your own sensibilities, and you should be ok. Airbnb can't really help you if it goes badly, and with millions of various issues daily, naturally make mistakes in judgement, often penalising the host for irresponsible guest behaviours.
I believe that's just the new norm. Enter this with your eyes open.
