Hello,
I have a guest who booked for someone else, (ONE GUEST!) which would’ve been fine if I would’ve known about it. I didn’t know about it so I guess it was okay.
on the day of the Check In, my cleaning lady fell ill, so I had to find an emergency Cleaner.
cleaner couldn’t turn up until 5 o’clock in the afternoon. When did checking was it 3 o’clock. I informed my guest, and they also offered a complimentary cleaning while she was staying there. (As she booked for over a month)
The new cleaning lady was finishing around 6:30 pm when the guest turned up.
I called her later asking if everything was okay and she told me the guestS and a CAT arrived to the property while she was leaving.
I have send a message to the guest made the booking, asking why there is two people at the property and a pet.
The answer was: it’s okay. As a property can accommodate two people and pets allowed anyway..
I cannot stress enough, that’s the booking was made for one person.
And then I asked if they would like to make a payment adjustment and forget, this has ever occurred.
at the very next day, decided to leave the property making a complaint to Air B&B that the 42 m² wasn’t 42 m².
And was demanding a refund.
The outcome of the whole process is that my listing will be removed and I have to fully refund the guest.
I am now out of pocket and penalised for something which I don’t understand.
