Guidelook link not working in automated message to guests

[Colleen-And-Tyler0]

My guidebook, which is linked to my listing, is not working in the automated messaged to my guests. When I open a sent message to one of the guest and click on the embedded guidebook link in the email, I get this message: "You haven't added any places, neighborhoods, or city advice to your guidebook yet." Any suggestions how to fix this?

[Joan2709 · Accepted solution]

@Colleen-And-Tyler0 

I just checked and the links we are using are still working, but I noticed they have added 2 addl blank Guidebooks that weren't there before? Almost like placeholders? This could have something to do with the Summer software release scheduled for 5/13/25. Go to your Guidebooks in the Profile Photo Menu and maybe verify if you see those "blank" placeholders.

I would try deleting the shortcut short code in the message and then re-enter it and see what happens. I noticed yesterday I was having a hard time editing scheduled messages though. I would click save and it would never save the changes? 🙄 This was on a desktop. 

[Elisa]

Hi @Colleen-And-Tyler0 😊, 

Thank you for sharing this here!

How is the situation now? Were you able to reach out to customer support?

Did you try Joan’s suggestion? Did it work for you?

Warm regards 🌻,