***HELP NEEDED PLEASE*** Listing wrongly suspended as “duplicate” after remodel - prior case closed without real review

[Diana2977]

Hi everyone. I need help getting a real review by a case manager. My listing “San Juan Stay - 2BR Apartment with Patio” was suspended for being a duplicate of an older listing that was deleted months ago when the unit was offline for a remodel and an internal ownership and management change. There is only one active listing now.

Support closed my case and told me to “continue using the other listing,” which does not exist. That tells me my file was not actually read. Earlier this month a senior advisor fixed the same problem and confirmed it was an Airbnb system error. It is back again.

I have already sent the original lease from January 2025 and the ownership change amendment effective October 1, 2025. I can reattach them if needed. I just need a human to look at this and lift the duplicate flag.

Listing link: airbnb.com/h/spainlagoopr

Host: Diana Esmaeilzadeh

Can a Community Manager please escalate this to the internal specialist team for a manual review, or DM me so I can share the documents again?

Thank you to anyone who can help push this to the right queue.

[Patricia2526]

Hi @Diana2977 

I’m wondering if the old listing might have any existing issues?  I actually have a similar situation  I had one listing that was on Airbnb before, but I snoozed it during the pandemic since it was rented out long-term. Now that the interior has been updated, I’m planning to make it live again. The old listing already has good reviews and no known issues, so I’m debating whether I should just refresh the photos and details on the same listing or create a brand-new one. Keeping the old listing could be better for visibility and credibility since it already has reviews.

I’m just worried Airbnb might flag it as a duplicate listing and end up suspending it. I’ve heard cases where old and new listings with the same address or similar details get automatically detected as duplicates. That’s why I’m unsure if it’s safer to reactivate my old listing and simply update the photos and info instead of creating a new one.

[Helen3]

Why would you create a new one @Patricia2526  you would lose all your reviews and ratings and risk Airbnb flagging as a duplicate listing and closing it.

just update the images and content when you're ready. 

[Patricia2526]

Hi @Helen3 

Because the listing was snoozed for about 5 years, I’m worried it might not perform well in search rankings once I reactivate it. But yes, I think it’s a good idea to refresh all the photos and give the listing a completely updated look.  Thanks @Helen3