Host not responding. "Property turned off " message

C186
Level 1
Bengaluru, India

Host not responding. "Property turned off " message

Hi,

I have a  booking  at this listing.  **

My checkin is in a week . My host has not been responding to my messages since the past 2-3 weeks and I also noticed a "property turned off " message for bookings in October onwards. 

Should I be concerned?  

Thanks

 

**[Identifiable listing removed in line with the Community Center Guidelines- Please note that is not allowed to post a listing link unless posted by a listing owner]

2 Replies 2
Shelley159
Top Contributor
Stellenbosch, South Africa

Hi @C186 

I would approach Airbnb Customer Support and ask them to contact the host on my behalf. If there is a problem, they can assist you with alternative accommodation or a refund.

Paula
Community Manager
Community Manager
Port Moody, Canada

Hello @C186, welcome to the Airbnb Community Center!
 
Our Host, @Shelley159, has provided some excellent advice. Have you been able to contact the support team? We're curious to know how everything turned out with this reservation.
 
Please keep us posted on any updates 🙏

-----

 

Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad