Hosting Team Members issue for Co-host

[Eric6069]

I got a friend to join Airbnb and said I would help with her listing. When we attempted to add me as a CO-Host an error would appear stating "Hosting team members aren't also allowed to be CO-Hosts".

We contacted Airbnb but we keep getting the run around. They tell her something along the lines that I'm a pro-host or a team lead and that stops me from being a co-host on her property. Problem with that theory is I was able to be co-host on other properties without issues, but disconnected from those a while ago.

Now they claim my PMS is causing an issue, so I disconnected my property and changed the main email address on my PMS which is iGMS but I have the same issue.

Has anyone had an issue like this or could offer any suggestions to get this resolved?

Been working through this for about 2 weeks.

[Mihai9]

What would be the solution if you would like to keep the Team but as well manage somebody's flat. 

Without creating a new listing for that apartment.

So the idea is to maintain the existing listing which is owned by a private person but manage it from the Team account which is a business account.

I haven't been able to find a solution.

[Tiger18]

We had the exact same issue with the notification "hosting team members aren't also allowed to be co-hosts"

Any update, please? @Lidia-and-Maritza0 @Eric6069 

[Eric6069]

@Tiger18 Yes, I posted it on Lidia's account, but I'll list the steps.

This is if Airbnb automatically made you a team leader and you get an error when you try to be added as a co-host to another listing.

In your listing

1. Click "Menu" then "team"

2. Click "settings" under team name

3. Select "deactivate team"

After that you should be able to be added as a co-host to other listings.

[Adriana1582]

Hi!

I have the same issue with the one I want to invite as my cohost. I get the same "error" message. Do you mean I have to ask the person I try to invite as cohost to deactivate his team?

I get exactly the same error message when trying to invite a cohost

[Eric6069]

Yes @Adriana1582 

If you try to invite someone as a co-host and you get that error.

That potential co-host needs to deactivate that team.

[Adriana1582]

Thank you Eric. If you want a team to help you with the listing, what is the invitation procedure? Do you invite a host team as well? If so, where can I find "invitation to a host team"? 

[Lidia-and-Maritza0]

Cutting to the chase.

Airbnb automatically made me a host team lead on my 1 and only listing.

In order for me to be a co-host on another listing I had to deactivate that host team on my 1 and only listing.

So look for "Deactivate your team" for instructions to do that.

Only been working on that issue since May 17, 2023 and it just got resolved on June 2, 2023.

So patience was something that was really tested during this journey.

I'm just thankful, it got resolved.

[Eric6069]

Just realized I was responding from the listing I was working to be co-host of. So Lidia-and-Marita0 is the listing I finally became co-host to.

[Steve1]

I am having the EXACT same issue - and I also use iGMS as my PMS.  Can I be flagged for any response or resolution?

[Paula]

Hello @Eric6069, thank you for sharing your case in our Community. Although we are not part of the Airbnb Support Team, I have forwarded your situation to the team that can help. They should reach out to you shortly.

Paula

[Alison242]

Hi Paula, do you have further guidance on this topic. Specifically, we manage multiple properties(over 20) as a Co-host. Our business model chooses to keep the property owner as the listing owner, yet we are to complete all functions to run the listing. Unfortunately, there are a couple pitfalls to this. 1) we cannot complete resolutions 2) we cannot respond to reviews. I’m researching the teams option but cannot determine if this would work given our current model. In other words, my question would be, can I manage multiple properties as the head of a team, with the multiple listings belonging to the property owners? 

thank you for your time! 
alison 

[Tahoe-Made0]

Alison, curious what you  deciding to do here. We cohost over 30 properties and are now finding that we probably need to switch to the Teams platform. Airbnb is telling us we have to make a new account  for every home we want to be a team member of. 

[Steve1]

Hi Pauls. I am having the EXACT same issue - and I also use iGMS as my PMS.  Can I be flagged for any response or resolution?

[Helen3]

Call Airbnb @Steve1 

[Adriana1582]

Hi Helen!

Having the same issue. Who exactly should I call?