I booked a room in Lisbon to stay in September 2020, received another one (inferior in all senses), the Airbnb customer service first admitted I needed to be refunded (after recognizing the room was really very different from the one I had bought) and then decided to "protect" the crook who rented it and went back on their own decision, saying I will no longer be refunded anything. Absurd!! I'll have to address myself to DECO Proteste, they are just a big scam and customer service is inexistent: dishonest people, stay away from this platform!