I have a bar top in my kitchen with seat/stools, and have indicated my place has a "Dedicated workspace," as it has lots of outlets, and is totally cleared for ease of use, plus the stools.
I always ask guests before booking to confirm they've read everything, make sure it's the right fit, my place is weird, do they have questions, etc.
A couple rented my place recently for 9 days, they got there, and we have a different understanding of "Dedicated workspace."
I've had a lot of work from home couples before and no complaints, also I emphasize my place is quirky / weird and see again, you really need to review the place to make sure it's for you. I've "lost" a lot of bookings by emphasizing my places quirks, which is good! I don't want people to have a bad fit.
Anyway, current guests now want a near total refund (refunded for 8 out of 9 nights) because we disagree on what constitutes a "Dedicated workspace," even though I have a strict cancel policy.
I had said I could possibly meet them part way with a refund for nights that get rebooked, and they just ignored that and said I should refund everything - she has back problems so can't work at a not-desk.")
I guess my sentiment is dedicated workspace is definitely not synonymous with "desk" and my pictures indicated my place clearly had no desk.
That said I'd love to see what other people think, how they define workspace / what they may do in this situation.
-Mary