How does the Airbnb rating work?

[Tayeb14]

My rating reached 4.75 and it’s no longer increasing! Guests are leaving five stars, but the overall rating doesn’t go up.

[Shelley159]

Hi @Tayeb14 

The more reviews you have, the longer it takes to see an increase in the average (because the average is already calculated over many reviews).

If you want to see when it will increase again, you can look at the ratings of all 61 reviews on your listing and do the calculation to see how many more 5-star reviews it will take to increase the average.

[Tayeb14]

Thankou Shelley 

[Marie8425]

@Tayeb14 

In the Airbnb Review world 4 star reviews are a negative.  You have multiple 4 star and 1 3 star fixable but work required.

None of your individual Review Scores for like cleanliness or accuracy are a 5 star.  Address those issues because even if a Guest gives a 5 star overall rating but can on cleanliness choose a 4 star that effects your rating.  Airbnb measures both ratings because what your reviews display Guests think you are wonderful so 5 stars but maybe the bathroom wasn't as clean as expected so 4 stars on cleanliness.  Dings on Location, Accuracy and Value are just tweak your ad something wasn't bad but not as expected.  Just some confusion.

[Tayeb14]

thankyou  Marie

[Marie8425 · Accepted solution]

@Tayeb14 

Also to help generate traffic use the Airbnb Custom Discount Tool Airbnb offers marketing for the discount

[Emilie]

Hi @Tayeb14, 

Great to have you on the community!

It's lovely to see that Marie and Shelley's advice has already helped you understand the reviews system better. Are you thinking to make any tweaks based on their suggestions, to give yourself the best chance of hitting the perfect 5 star score even more often?

Have a lovely day 😊

Emilie