Toronto, Canada Level 2
Hello, I want to change the listing admin, without disturbing the properties or bookings already in the account. What is the procedure? Thank you.
We're experiencing the same situation, it's amazing to see that such a basic feature is not being implemented - especially given that it's been 6 years since opening this thread...
This is a SIMPLE FIX that AirBnB can EASILY enable with 5 minutes of backend tech work. If the "Listing Admin" wishes to transfer the property to a co-host (or the "Primary Host"), why can't this be permitted??!?!?!? Wasted hours trying to explain this to customer service both over the phone and in the Contact Us chat. AIRBNB YOU NEED TO DO BETTER AND HELP THE PEOPLE WHO ARE MAKING YOU MONEY!!!!
Simple. Airbnb doesn't allow you to transfer listings between profiles or there would be no accountability . @Thomas2889
Clearly if you could do this it would be unfair to guests as they would in good faith book with one hosts based on their reviews only to end up with another host who may not have the same standards.
as you can add someone as a cohost to your account - why do you need to transfer the listing @Thomas?
I'm rather confused by your comments as you don't have a listing on Airbnb
@Helen3 actually, I do have a listing on AirBnB and what I’m saying makes total sense.
I’m the “Primary Host” of a property I own, but because my wife (of the time) created the listing, she is the by default the “Listing Admin”. Now we are no longer together and I have to go through the awkward situation of trying to get the money directly from her that I am due for MY property, because we cannot change the “Listing Admin”!
If I have been the “Primary Host” (or even “co-host”) all the while, and it is the same property, how is that unfair to guests, and how does that undermine accountability? All AirBnB has told me to do is to get my ex to delete the listing (and lose all future bookings and the positive reviews we have garnered, including Superhost status) and re-create the listing under my account!!
This is completely unacceptable and truly poor customer service.
1. You have no listing showing on your profile with your ex, so not sure why if you are 'the primary host' that would be the case (can you screenshot your profile showing the listing with your ex, as I have double checked again and your listing definitely is not showing).
2. Clearly I am not talking about your situation
3. It is unfortunate for you but the reality is you can't change the listing admin. It's a shame you had your ex wife set the listing up with herself as the listing admin if it is your property solely.
Your option is to set up another listing for the property blocking out the dates you have both chosen to continue to accept bookings for at the current listing (I can see you have done this already).
Once these bookings have expired your ex can choose to delete the listing. No reason also your ex can't chose for you to be paid 100% directly as the main host on your joint listing.
I cannot believe this situation has been going on for years with so many owners, myself included unable to access their own property!! Why are Airbnb ignoring such a large number of hosts? Get the feeling they just don’t care! Well, they will soon lose a lot of business with excellent rival sites setting up. Get your act together Airbnb !!!
I am a property owner and my adult children set up my rentals as air Bnb’s. Listed my daughter in law as admin/primary and me as the co host. I can’t even see financials unless we log in together or I log in as her. They tell us we have to start over and lose all the ratings and reviews!? Can’t even post it back with the same heading or photos? I’m told there is nothing they can do about it? Feels kinda fraudulent to have to log in as my daughter in law to see MY business!
Here we are September 2021 and still struggling with transferring listing admin?! Airbnb, come on! Please, we need some assistance here. Stand behind your product. I’m a property manager and made A MISTAKE listing myself as admin trying to respect a homeowners desire to be anonymous on their listing. Now I ‘own’ their listing. We don’t want this and I don’t want his payment information to have to go into my account. I also don’t want to cancel current guest reservations, wait for them to be refunded their money and ask them to rebook on our new listing. This lack of addressing a common problem is causing many more problems for Airbnb guests and homeowners and hosts!
It is now 5 years after this thread was started. Airbnb obviously doesn't care. I can not set up payments because I am not the Admin, only the primary host... What a dumb system!!!
Three years later and still no option to change the listing admin.... So now must delete listing, lose all reviews and start over...
Wanted to raise an idea - wondering if anyone would know why/how it wouldn't work. I have read this thread and haven't seen it come up.
Why not just change all the personal information on the existing Listing Admin's account over to the person who is looking to take over as LA? Change the name, change the SSN, change the photo, change any existing taxpayer info/payout splits, etc.?
A co-host with a co-host account in this scenario would in essence be converting the existing LA's account into a duplication of the co-host account, the latter of which would then be changed/deleted itself, once the switch was made and the former co-host was properly listed as the LA.
I can imagine there must be some sort of block to changing this kind of information because it seems almost too easy? Although there must be room for legal name changes/gender identification/etc.
That could work if neither party minded losing their positive reviews they've earned in their original accounts... Unfortunately in my case (and I suspect many), that would mean the current admin would lose all the good reviews he's earned as a guest at listings around the world, and he'd lose his status for other properties he hosts occasionally – both non-starters for him.
It's def a creative option though for those willing. Much less difficult would be if Airbnb added a "transfer admin" button.
Happy to help @Kelly1159 . Yes, definitely you'll be able to set up the taxes and payouts correctly. If you have any difficulties follow up here or with AirBnB support. We've been doing that just fine. Definitely stay on top of it at year-end to make sure accounting is correct (had an issue last year where LISTING ADMIN was issued a 1099 that had all revenue even though it was a 50/50 split....accounting fixed it). I'm not optimistic that reviews will ever be transferrable unfortunately. Something to be mindful in future if you ever set up a new listing OR if your listing is new enough maybe start over with the listing admin (person who gets reviews) as desired. Sadly we have hundreds of reviews so that's not an option so my brother gets all the glory lol. Cheers
I am joining this conversation 3 years after the thread started, and it appears there is still no solution. Has anyone found a solution to transferring the admin role for a listing to another person and/or the Co-Host?
Like many on this thread, I set up the listing for my father. I had incorrectly assumed that having my father as the Primary Host would give him the ability to accept payments, but it turns out that is not the case. Now, I am worried how this will impact my taxes and employment agreement.
Thanks for joining. I'm still frustrated that we can't switch listing admin, BUT if you are primarily concerned about payouts and tax purposes, you will do alright. Your dad (or you) can receive payouts wired to whatever bank account preferred, and that bank account will be linked to proper TAXPAYER ID. I am still not the Listing Admin (so I get no reviews even though I'm primary host), but I get payouts and my own 1099. This will likely be setup by visiting PAYOUT PREFERENCES. Good luck