Hi there. I need help in pinning the exact location of my li...
Hi there. I need help in pinning the exact location of my listing because at the moment, it's incorrect and when I try to mov...
Sign in with your Airbnb account to continue reading, sharing, and connecting with millions of hosts from around the world.
Hi My listing is coming up with an address that is not quite right - how can I change it. I have tried on the location area of the listing but it is not working. Any help much appreciated.
Answered! Go to Top Answer
HI,
I gave them a ring and all was sorted, thankyou for your help too! Just need to open up the Calendar and get some more bookings now.
Rosie
You can choose between "specific location" and "general location".
You can not change location (by moving around with "location editor") when there has been bookings already (then contact Airbnb)
Maybe read this:
https://www.airbnb.com/resources/hosting-homes/a/setting-expectations-with-an-accurate-location-491
You’re not alone — Airbnb sometimes auto-pins a location slightly off, even when the address is correct. Here’s what usually works for me as a host:
If the system still doesn’t update (it happens!), your next step is to contact Airbnb Support and ask them to manually refresh the map pin. They can correct it on their side in just a few minutes.
You’re on the right track — once the pin is refreshed, guests will see the accurate location.
Hope this helps! 🌟
HI
thanks - the map pin is in the correct place it is more that my listing says Villa, Faro (which is a big city) and we are in the countryside outside a small village 25 minutes from Faro. I have had several bookings already - will I have to contact support?
Many thanks so
the map pin is in the correct place it is more that my listing says Villa, Faro (which is a big city) and we are in the countryside outside a small village 25 minutes from Faro. I have had several bookings already - will I have to contact support?
Hi @Rosie312
On the listing it only says "Entire villa in Portugal", but when I search for it, the city is given as Faro (as you have said). I suppose when you look at this all together, we can assume the map doesn't auto-label the small towns nearby (and goes to either "Faro" or "Portugal" instead).
You clearly mention Santa Barbara De Nexe in the first paragraph. If you want to emphasise it more, you could move it to the first sentence. Other than that, I don't think there's much you can do (you can ask Support, not sure it will be successful).
What's important is that the pin must be correct so that it comes up when people search in that area. I did a private search for 19 to 31 July for Santa Barbara De Nexe and your listing showed up in second position. So it seems to work correctly in search.
I assume you only want it booked in July, as all dates until then have been blocked?
the puzzle is that other listings in Santa Barbara de Nexe are listed there, not Faro! I am about to open up the calendar a bit more.
Thank you so much for your help.
Rosie
I see what you mean @Rosie312
If you take this search as an example, 4 of the listings are marked Santa Barbara de Nexe in their titles. Yours and one other one are marked Faro. They seem to be the two that are farthest away from the town center on the map, so it looks like they may fall outside a boundary and default to Faro (or Portugal on your listing page).
If it's important to you to have Santa Barbara de Nexe in the title you can ask Support. I'm not sure whether they'll be able (or keen) to overrule the settings on the map.
Thank you, I will give them a ring and see what they say.
Rosie
HI,
I gave them a ring and all was sorted, thankyou for your help too! Just need to open up the Calendar and get some more bookings now.
Rosie
Wow @Rosie312 , I didn't think you'd get it done so easily!
Town name shows on your listing page now 👍
Well done.
come and stay!