I am unable to login as a host.

[Bonnie361]

When I try to access Air BnB from my Gmail messages I get sent to the home page to set up a new host.  I am a super host and have been for a while. I also tried to google the Air BnB site to log in and it will not acknowledge I am a host.  I am still receiving bookings but something is a miss.

Can anyone help me out.  I have called the help desk but I am not getting a result yet.

Kindly,

Bonnie

[Lawrene0 · Accepted solution]

Depending on how long it has been since you last logged in, @Bonnie361 , there is a newish step on the home page. When I go to the site, I see what you see -- a page that thinks I am a guest and not a host and that will let me sign up as a host. But if I wait 10 to 30 seconds (depending on how slow my internet is at the time), a "switch to hosting" link will appear at the top right of my browser window. If you click on that, you will be back to your hosting dashboard. 

Or you can add "/hosting/p/home" to the URL. For instance: airbnb.com/hosting/p/home

However, there might be something else going on for you. The profile from which you are writing is brand new with "null" in location and no reviews. This is odd for a superhost. Is it possible you have inadvertently created two accounts? That would explain why there is no acknowledgement that you are a host. 

[Bonnie361]

Lawrene,

Thank you for your reply.  I really worried now. I am sure I didn't set up another account.

[Donna1372]

@Lawrene0 I did see what you are talking about having requested info about the same airbnb.  However, I did not publish it.  How do I delete one hosting account without disrupting my guests?

[Sarah977]

@Bonnie361  If you haven't done so already, try clearing your browser cache and cookies before trying to log in again.

[Lois29]

So I added the suggested stiff to the url and it takes me to ‘my new hosting home’ which has absolutely notting in it, non of my listings, none of my messages noting.  What is going in and where is all my data on the computer?  Why can’t I reach someone to talk or at least text with?  

[Emiel1]

@Lois29 

As you are a superhost, why are you not able to login into your account and continue managing your listings as usueal ?

Just login into your account and go to your hosting dashboard:

Dashboard

[Lee5803]

I have same problem as Bonnie and this is the third time it happened. Had support try 3 different times and could not get it to work and then all of a sudden it starts working and then weeks later quit again the next day after it was working. Even weirder is I have no problem on my cell app or signing into my daughters hosting account with her passwords on my PC so doesn't seem to be on my end!.

[Rebecca]

Hey @Lee5803 👋

Sorry to hear you're having issues with logging in. Would you be able to try these troubleshooting steps please: 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

[Bonnie345]

Call the technical department.  You accidentally opened a new hosting account.  That is why there is nothing in it.  They will delete it and restore your original account.

[Emiel1]

@Bonnie345 

There is no "technical department" to call and Airbnb CS will not delete/restore accounts just on request.