I an not super host anymore?

[Mette96]

Hi support,

It is surprisibg to ne that you booted Me from Super host status. Everything has been flawless and well for years and then I had one guest who canceled and rebooked after check in time.  Because of ooor communication up until on her part and time difference / light saving time mistake on my part she was waiting for the code to Keybox for extra 25 minutes. She did not respond to my direct phone calls. I later that day sorted it out with Airbnb on the phone and I was promised this incident wouldn’t effect my supervisor status.

I haven’t rented out my space a lot since and now I see I’m no longer a super host. Can this be explained to me. Thank you in advance,

Best,

Mette  

[Shelley159]

Hi @Mette96 

You can track your Superhost performance in detail on your Superhost Progress page. There are 4 specific criteria, and if you meet all 4 goals you are automatically a Superhost- there's no judgement involved.

Go to Menu and select Superhost progress.

If you keep an eye on this page, you should return to Superhost again very soon.