@Brad66
Hi Brad,
I'm currently going through exactly what you described with customer service. I have called almost every day, chatted multiple times and even the issue "currently being resolved" since Nov 14th, it is now December 1st.
I emailed all the execs like you said, twice, very thorough and "nice" emails explaining my situation. Obviously no response, except for 1 executive's automatic reply saying she's no longer with the company.
I tried all of these emails:
catherine.powell@airbnb.com
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I think we need to start a group with all of the people who have not been paid. We need them to hear us.
Briana