I haven't received a payout

[Johanna4]

 Who would help when having problems with Pay out? Airbnb says the reservation has been paied but my paypal account does not show that. The guest has been already 1 week in the propperty and I haven't receive money.

I am a new hosts but I had been able to receive reinburstments as  guest.

So I am not sure why the transaction has not been successfull.

[Dimi2]

Hi, my name is Dimi,

How you proceed when you didn't receive a payout even though you receive mail from rbnb that it is sent? I received other payouts already, with reservations wich were after that, but I'm still waiting for previous one.

Thank you

[Claire2044]

This is happening to me, new to hosting, had 3 booking (3rd to arrive this Friday) but no payouts, Airbnb helpline have not helped, just keep telling me its coming and then the date gets put back!

[Jaydee6]

Have you received anything? This has happened to me too, they owe me over £5000 

the worst company I’ve ever dealt with, not one person knows what they’re doing! I’m booked up till end of September but will have to cancel today as no payments no stay now 

[Helen427]

Hello @Claire2044 and welcome to the joys of ABB.

When one is a new Host it usually takes around about a month for the first payments to come through - I guess that's to ensure Hosts are genuine - who knows.

Alas there are many other reasons why Payments may not come through from time to time including IT problems caused through Artificial Intelligence or other issues like not been notified of Payments been frozen for whatever reason.

Check from time to time that all your account details are how you set them up, this is most important to do to ensure no one is fiddling with your account because our information goes through various servers internationally.

All the best and happy Hosting.

[Méjeaan0]

That’s me too!

[Herat1]

Hi, I have same issue

a guest booked my place for 31 days and stayed  for 15 days 

Yet I didn’t receive my payment I 

keep calling Airbnb they are saying we sent the payment 

Also, I called my institution there is no issue with bank and my bank account 

and the guest has 

16 more days to stay 

without payment 

now I don’t know where from I can get money to cover my mortgage I  stuck in a such situation 

any one any idea 

And I’m planning to evict the guest since I’ haven’t received my payment 

[Bhumika]

Hello @Herat1 ,

Since it has been a while, Did you manage to get a hold of Customer Support regarding this?

Can’t find what you’re searching for? start a conversation

[Brad66]

I had a guest stay just over 3 months ago now for 10 days. Total payout was around $1500. Still have yet to be payed. I have called multiple times every week since. I've sent multiple emails and still no response. I was told it has been sent to the fraud dept, but the fraud dept do not accept incoming calls!?!? They keep telling me i'll get a call back in 24 hours and have yet to get that call. I've called so many times i tell the person on the phone exactly what they're going ot tell me and they still tell me the same thing I just told them. I've gone as far as refusing to hang up the phone until I can speak with multiple managers. Finally, they will just tell me what i want to hear and that they will call me to confirm the payout. Still waiting for that call. I guess I will just continue to call and call and call. Unless anyone can tell me another option. I'm about to go on LinkedInand message an exec to see if that works!!! **!! All I want is a call back to give me an update on the status of my claim and tell me whats going on!!! 

Being that AirBnB is such a big Co you'd think they pay me out and deal with recovering the funds themselves since $1500 isn't much to them, but its a mortgage payment to me. Any advice would be appreciated!!

[Helen427]

@Brad66 

Did you get this matter resolved?

[Jaydee6]

Has anyone ever dealt with Airbnb? I haven’t received a single payment and we’ve been hosting for over 2 months, they owe me over £5k already and I’m booked till at least end of September.
All the forums state the same but anyone I speak to personally doesn’t seem to have any issues Airbnb you should be ashamed as no one in customer services has a clue what they’re on about, literally the worst company I have ever dealt with, my messages are just escalated to an imaginary level and no one ever gets back to me

[Judy980]

We're also experiencing the same situation. We've been hosting in Airbnb for over 2 months, and we had our first guests who stayed for 2 days and it's been  almost 2 months since then but we haven't get our payout yet. Tomorrow our 3rd guests will arrive but we still don't know when will we can receive our payout. Please if you ever got you're payout already, Kindy help us too. Thank you.

[Briana81]

@Brad66 

Hi Brad, 

I'm currently going through exactly what you described with customer service. I have called almost every day, chatted multiple times and even the issue "currently being resolved" since Nov 14th, it is now December 1st. 

I emailed all the execs like you said, twice, very thorough and "nice" emails explaining my situation. Obviously no response, except for 1 executive's automatic reply saying she's no longer with the company. 

I tried all of these emails: 

catherine.powell@airbnb.com

shauna.lam@airbnb.com

tara.bunch@airbnb.com

brian.chesky@airbnb.com

I think we need to start a group with all of the people who have not been paid. We need them to hear us. 

[Helen427]

@Briana81 

Did you finally get paid and have a resolution to this matter?

[Herat1]

Hi, I have same issue

a guest booked my place for 31 days and stayed  for 15 days 

Yet I didn’t receive my payment I 

keep calling Airbnb they are saying we sent the payment 

Also, I called my institution there is no issue with bank and my bank account 

and the guest has 

16 more days to stay 

without payment 

now I don’t know where from I can get money to cover my mortgage I  stuck in a such situation  any one any idea  And I’m planning to evict the guest since I’ haven’t received my payment 

[Jaydee6]

is your resolved? Having same issues, worst company ever 

[Helen427]

@Herat1 

Did you finally get paid overdue monies owed to you?

[Deborah755]

They did the exact same thing to me..   They are con artist    I recommend not doing any further business with them.   They have no intentions of paying you and don't give a **bleep** they just ripped you off.  Run!!!  I wish we could get this company shut down

[Herat1]

Hi, I have same issue

a guest booked my place for 31 days and stayed  for 15 days 

Yet I didn’t receive my payment I 

keep calling Airbnb they are saying we sent the payment 

Also, I called my institution there is no issue with bank and my bank account and the guest has 

16 more days to stay 

without payment now I don’t know where from I can get money to cover my mortgage I  stuck in a such situation  any one any idea  And I’m planning to evict the guest since I’ haven’t received my payment 

[Brad66]

About 6 months after guest stay, I'm happy to say it's been resolved and I've been payed in full. $1500!!!

All the advice I can give is to stay persistent and eventually you'll get payed. 

[Helen427]

@Brad66 

Did they provide a reason for the delay in your payments?

Did they ever send you an email apologizing?