Is it possible for a host to extend guest's stay?

[Tae1]

Hi everyone,

Can anyone guide me through the process of extending guest's stay? My guest is currently staying in my room and need additional night, how can I do this as a host?

I cannot alter the reservation in reservation page since the arrival date has already passed.

Thank you in advance 🙂

[Mike-And-Jane0]

@Aimee187 if the checkout time has passed then the stay is finished and hence rightly cannot be changed. You can start a new stay and, if needed, temporarily change your min stay policy to only extend by a day or two.

[Aimee187]

and Helena3

Thanks everyone!

And if the check in time has also passed, then the final option is to send a request via the Resolution Center, correct?

In the end, my guest had figured it out but I was so busy searching for the answer that I wasn’t checking my emails. 

I had received an email at the time of payment but since there was no notification on the platform I wasted many hours searching. 

I’m including these details for others who may run in to this as they learn how to use the platform. (And with the hope that a better way will be created).

Thanks for the advice folks👍

[Helen3]

There isn't a problem @Aimee187  you or the guest can go in during the stay and amend the booking

[Aimee187]

It is not so easy  to add another day when the check out time has passed. 
Luckily my guest was able to figure it out. 

[Ruth1203]

I have a guest trying to do this now. Any tips? Her check out past this morning and she wants to stay an extra day or two.