Issue with pop up alerts from airbnb app.

[Michael376]

I received an request to book and accepted it; that was two days ago. Since Then, every ten minutes I get an airbnb popup message saying John Doe would like to book your place. I've turned the notifications on/off, deleted and reloaded the airbnb app with no change.

Has someone ever experienced this and if so how did you fix it?

Michael

[Karen4131]

Hi Michael. You might have already checked this guide. If not, there might be some help to be found here: https://www.airbnb.com/help/article/14

Best regards, Karen

[Paula]

Hello @Michael376, I am sorry about this. Could you please follow these troubleshooting steps? If the pop-up persists, could you kindly share a screen recording via a shareable Google Drive link?

1. Log out from your account on all affected devices and browsers.
2. Close all browser windows and tabs.
3. Open just one new window on each device/browser.
4. Clear your cache, cookies, and browser history.
5. If you're using our app, please delete and reinstall it.
6. Log back in using your account email.

Thank you,