Last quest review

[Wendeline1]

 my last guest  left a review that my house has no reliable internet which was not true since they used mire than 20 GB per day which is maximum limit per day. How can I make a guest like this to understand the rules of internet provider. 

Also saying that the  place is little more  rural simply because are so quet and 1 kilometers from the main road and only 15 minutes  to centre town. I will appreciate for air bnb to edit or remove the review like this which demotivate to welcome other quests

[Mike-And-Jane0]

@Wendeline1 There is nothing unfair about this review. As a host the only way to avoid reviews like this is to provide a suitable space (no bathroom doors is ridiculous) and pay for unlimited internet.

[Rebecca]

Hey @Wendeline1, 

It seems like you've taken some points onboard in your review response which is great and will hopefully be seen as a positive to potential guests! It might be worth posting on ✨ Ask about your listing where other Hosts can critique your listing and support you in making sure that your listing is clear and accurate to prospective guests.  😊

Looking forward to seeing you around more. 

[Wendeline1]

Yhank you Rebecca