Hey All,
I posted my first new listing on Dec 14th and everything was going great. Fully booked for all of December and 1/3 of January. Received many 5 star reviews already. However my listing has been now hidden by Airbnb. Here's what happened..
About a week ago I activated Pricelabs through Hosthub in order to automate pricing and sync calendars with Vrbo. Since I did that, not a single booking. I then got a message 2 days ago from a guest who was unable to book. They were getting a 403 calendar error message.
I then contacted Airbnb support through chat and they noticed that about 5 other guests had tried to make reservations but couldn't. The representative then immediately hid my listing from search on the spot! They said it would be unhidden automatically by the system once the issue was resolved.
I then immediately went into my settings and disconnected all third party apps. After that, the guest that contacted me was able to book the reservation, however my listing is still not appearing in search 48 hours later.
I've been talking to Airbnb support but they dont seem to know why the listing isn't automatically unhidden yet.
I'm concerned something got permanently messed up with the listing because of Hosthub, and the system may never recognize the issue is resolved.
I have no idea what to do. Is there a way I can contact tech support directly? Or some way I can manually jump start my listing again?