Hi there,
I am appauled that the listing I am co-host for is suddenly being removed from airbnb, after 1 3-star and 1 1-star review. We made so much effort during the former's stay to make their stay better (they did not like the wind in this area) - and the latter review complained about things that we know are baseless. However, our appeal process for this removal of the listing is not making progress - what should we do? We are sad that this listing, which previously had great reviews, is suddenly being removed. We are prepared to lose the reivews and re-list somehow, but how should we go about this?
But mainly, I AM POSTING THIS TO EXPEDITE THE SLUGGISH CUSTOMER SERVICE. Thank you.