Hi @Sylvia-From-Manta-Villas0
I’m really sorry you’re going through this having a listing incorrectly delisted is stressful enough, but waiting weeks without progress is incredibly frustrating, especially when it affects your income.
When an issue is acknowledged as an Airbnb internal error, the case usually gets handled by a specialised team (like Trust & Safety or the Quality Review team). Unfortunately, those teams don’t have direct phone lines, which is why frontline Support can only say it’s “with the relevant team.”
A few things that have helped other hosts in similar situations:
• Replying in the same email thread with a concise summary of the problem
Something like:
“This listing was delisted in error, the mistake has been acknowledged, and I’m requesting a manual reinstatement and timeline update.”
• Asking Support to attach a note requesting a senior case specialist review
They can’t contact the team directly, but they can escalate the urgency within your case file.
• Providing 2–3 very clear supporting documents
(e.g., screenshot of the message where Airbnb acknowledges the error, listing link, and unavailable calendar view). Keeping evidence short often helps the specialist team process it faster.
• Posting here, as you have now
Community Managers sometimes check threads like this and can make sure the case is properly logged and not stuck in an inactive queue. They can’t override decisions, but they can help ensure it’s actually being reviewed.
You’ve done everything right, I hope a senior reviewer picks this up soon and gets your listing reinstated. No host should be left waiting for a month over an acknowledged mistake.
