Listing has incorrect walking distance to the beach

[Judith1031]

I noticed a new listing label "X-min walk to the beach. This home is by ... Beach" recently. There are a couple of issues with this:

1. It uses a beach that's too far from the property as a reference point.
2. Thus the walking distance to the beach is too long. 

I haven't had any new bookings in almost two weeks which is atypical. 

Is anyone else experiencing a similar issue? What have you done to resolve this? 

[Shelley159]

Hi @Judith1031 

I see there is a somewhat similar post today by @Frances3408 

[Shelley159]

https://community.withairbnb.com/t5/Host-Circle/AI-ruining-Top-Features-in-OUR-Listings/m-p/2008364#...

[Judith1031]

Thank you for letting me know! I've also submitted my feedback, as well as contacted Support and was told that:

"I've escalated this matter to our technical team for further investigation, which may take 1-2 weeks or more."

Hopefully the issue will be resolved soon. 

[Frances3408]

@Judith1031. I'm still getting bookings but we are coming into pleasant weather here. We are 600m to the Pacific Ocean and as Australia is the world's largest island I get that Airbnb may want to promote something other than our sandy beaches but they seem to have trouble reading our maps. 😉

[Judith1031]

That's great you're still getting bookings @Frances3408 😃

Yeah getting accurate local information is tricky, I wish Airbnb would layer some human verification, maybe from both hosts and guests, on top of the auto-generated data.

[Judith1031]

Looks like Airbnb removed the "proximity to points of interest" feature from my listing as well as from some other listings nearby that I eyeballed. 

Hopefully I'll start getting bookings again 😇

[Judith1031]

I may have spoken to soon, the issue has reared its head again (See screenshots).

Airbnb listing shows incorrect beach and exaggerated walking distance

Google Maps shows nearest beach vs Airbnb-recommended beach

[Tracy-And-Scotts-Ocean-Villa-Stay0]

HI, what did they have to do to remove "proximity to points of interest ?

Its a crapshoot when we call support for those things. I am on the beach! it auto generates a 10 minute walk.

[Judith1031]

@Tracy-And-Scotts-Ocean-Villa-Stay0  I called Airbnb Support and I'm actually not sure what my potential guests see. Some people see the incorrect distance (including me) and some others don't. So it's still inconclusive. 

What some see (including me)

What some others see

[Peter4465]

I have the same issue.

My house is at 8 minute walking distance from the main beach of my neighborhood, but it’s highlighting a smaller beach that has a 20 minute walk over a steep hill.

 

Since the location near the beach is one of the most important features of the property it very frustrating I can’t change this.

[Tracy-And-Scotts-Ocean-Villa-Stay0]

Yea we are a 2 minute walk in side a beach front resort and airbnb or the map calculates a beach near by. 

[Peter4465]

I contacted the support through the app and after some insistence they escalated the issue to technical support. A few hours later a very friendly guy called me and ensured me that they are working on solving the issue. Although no estimates were given. I would suggest you do the same, the more hosts complain about the issue the higher priority it will be. 

[Rebecca]

Hello @Peter4465, 

Thank you so much for updating us on the steps you took! I am tagging @Tracy-And-Scotts-Ocean-Villa-Stay0 here for you, so they will receive a notification of your message and can follow your advice. 

Quick tip: To tag someone, tap "@" and select the host's username from the dropdown menu 😊 

[Zheng49]

The proximity feature is a fail. It highlights a drive to the national park, that no locals go to.