Listing has incorrect walking distance to the beach

Judith1031
Level 2
United States

Listing has incorrect walking distance to the beach

I noticed a new listing label "X-min walk to the beach. This home is by ... Beach" recently. There are a couple of issues with this:

 

  1. It uses a beach that's too far from the property as a reference point.
  2. Thus the walking distance to the beach is too long. 

I haven't had any new bookings in almost two weeks which is atypical. 

 

Is anyone else experiencing a similar issue? What have you done to resolve this? 

7 Replies 7
Shelley159
Top Contributor
Stellenbosch, South Africa

Hi @Judith1031 

I see there is a somewhat similar post today by @Frances3408 

Shelley159
Top Contributor
Stellenbosch, South Africa

Thank you for letting me know! I've also submitted my feedback, as well as contacted Support and was told that:

 

"I've escalated this matter to our technical team for further investigation, which may take 1-2 weeks or more."

 

Hopefully the issue will be resolved soon. 

 

@Judith1031. I'm still getting bookings but we are coming into pleasant weather here. We are 600m to the Pacific Ocean and as Australia is the world's largest island I get that Airbnb may want to promote something other than our sandy beaches but they seem to have trouble reading our maps. 😉

That's great you're still getting bookings @Frances3408 😃

 

Yeah getting accurate local information is tricky, I wish Airbnb would layer some human verification, maybe from both hosts and guests, on top of the auto-generated data.

Judith1031
Level 2
United States

Looks like Airbnb removed the "proximity to points of interest" feature from my listing as well as from some other listings nearby that I eyeballed. 

 

Hopefully I'll start getting bookings again 😇

I may have spoken to soon, the issue has reared its head again (See screenshots).

 

Airbnb listing shows incorrect beach and exaggerated walking distanceAirbnb listing shows incorrect beach and exaggerated walking distance

 

Google Maps shows nearest beach vs Airbnb-recommended beachGoogle Maps shows nearest beach vs Airbnb-recommended beach