Listing has incorrect walking distance to the beach

[Judith1031]

I noticed a new listing label "X-min walk to the beach. This home is by ... Beach" recently. There are a couple of issues with this:

1. It uses a beach that's too far from the property as a reference point.
2. Thus the walking distance to the beach is too long. 

I haven't had any new bookings in almost two weeks which is atypical. 

Is anyone else experiencing a similar issue? What have you done to resolve this? 

[Shelley159]

Hi @Judith1031 

I see there is a somewhat similar post today by @Frances3408 

[Shelley159]

https://community.withairbnb.com/t5/Host-Circle/AI-ruining-Top-Features-in-OUR-Listings/m-p/2008364#...

[Judith1031]

Thank you for letting me know! I've also submitted my feedback, as well as contacted Support and was told that:

"I've escalated this matter to our technical team for further investigation, which may take 1-2 weeks or more."

Hopefully the issue will be resolved soon. 

[Frances3408]

@Judith1031. I'm still getting bookings but we are coming into pleasant weather here. We are 600m to the Pacific Ocean and as Australia is the world's largest island I get that Airbnb may want to promote something other than our sandy beaches but they seem to have trouble reading our maps. 😉

[Judith1031]

That's great you're still getting bookings @Frances3408 😃

Yeah getting accurate local information is tricky, I wish Airbnb would layer some human verification, maybe from both hosts and guests, on top of the auto-generated data.

[Judith1031]

Looks like Airbnb removed the "proximity to points of interest" feature from my listing as well as from some other listings nearby that I eyeballed. 

Hopefully I'll start getting bookings again 😇

[Judith1031]

I may have spoken to soon, the issue has reared its head again (See screenshots).

Airbnb listing shows incorrect beach and exaggerated walking distance

Google Maps shows nearest beach vs Airbnb-recommended beach

[Tracy-And-Scotts-Ocean-Villa-Stay0]

HI, what did they have to do to remove "proximity to points of interest ?

Its a crapshoot when we call support for those things. I am on the beach! it auto generates a 10 minute walk.

[Peter4465]

I have the same issue.

My house is at 8 minute walking distance from the main beach of my neighborhood, but it’s highlighting a smaller beach that has a 20 minute walk over a steep hill.

 

Since the location near the beach is one of the most important features of the property it very frustrating I can’t change this.

[Tracy-And-Scotts-Ocean-Villa-Stay0]

Yea we are a 2 minute walk in side a beach front resort and airbnb or the map calculates a beach near by. 

[Zheng49]

The proximity feature is a fail. It highlights a drive to the national park, that no locals go to.