Listing has incorrect walking distance to the beach

[Judith1031]

I noticed a new listing label "X-min walk to the beach. This home is by ... Beach" recently. There are a couple of issues with this:

1. It uses a beach that's too far from the property as a reference point.
2. Thus the walking distance to the beach is too long. 

I haven't had any new bookings in almost two weeks which is atypical. 

Is anyone else experiencing a similar issue? What have you done to resolve this? 

[Zheng49]

The proximity feature is a fail. It highlights a drive to the national park, that no locals go to. 

[Joan2709]

@Judith1031 et al

I'm thinking Airbnb might be using a 3rd party vendor to handle these callouts. The same vendor they are using for Categories...Elevate.

There are known problems with the AI that is employed by Elevate, so I'm wondering if this is connected? 🤔 You might trying using specific in the Location section if you are using general and see what happens. 

See this thread:

https://community.withairbnb.com/t5/Ask-about-your-listing/Elevate-categories-algorithm-assign-wrong...

[Luz134]

Hello @Joan2709, Thank you for this.  Has anyone figured out who to override this?  Can the distance to the beach, etc, be entered manually?  Thank you all, Luz

[Joan2709]

@Luz134 

There is no way to override this, as Airbnb (and whomever they are using for the Categories-Elevate) control this.

You can try contacting Airbnb CS and prove the distance is wrong, but others have tried with no success 😥

[Liz7085]

It states on the front of my Airbnb ad that I'm a 10 minute drive , but doesn't say what I'm a 10 minute drive from.  I'm on a cliff top and  a 15 minute walk to the beach.   The ad makes it sound like I'm a 10 minute drive to the sea 🤦🤦

[Joan2709]

@Liz7085 

Now it is showing 20min drive to a National Park, yet it's clear from your location and description most would want to book your place because it's so close to numerous beaches?

For now, a few suggestions to help the AI recognize you for proximity to beaches. Add the actual names of the beaches you are close to in several places (include the walking distance in minutes):

1. Main Description
2. In the Neighborhood Description in the Location Section in the Listing Editor
3. On any photos you have of the beaches

@Rebecca , could you forward this listing to the same Team at Airbnb ast to the others mentioned, in regards to the issues with the new proximity callouts in the Winter 2024 release?

[Liz7085]

Thanks very much for your input Joan, it's much appreciated.  Boscombe Beach has always been in the title.  Air bnb don't allow as many characters in the property description as TA did which is a shame.  I will look into your suggestions after the weekend.  I must admit I do find the Air BnB app very difficult to work with.  I'm sure it's fine if you're very familiar with it.