Listing not showing in search results

Answered!
Jesse192
Level 7
Boulder, CO

Listing not showing in search results

I'm a superhost with a old listing which was Unlisted for many months. Yesterday I updated the listing, updating the status to "Listed" and opened up dates on the listing calendar.  It's been more than 24 hrs, I run a search as an anonymous user, zoom in on the map, and my listing is totally missing from the search results.

 

I contacted Airbnb superhost support yesterday, they have been unable to resolve the issue.  They suggested I enable "location sharing" for the listing, however the issue persists.  That was 6 hrs ago, with no reply since.

 

I've already lost 1 day where I almost certainly would have gotten a booking, it's now day 2 of the same.

What other options do I have for assistance?  Thanks much.

Top Answer

Hi Rebecca - thanks for the reply, however that's not my listing.  Regardless, it appears my listing magically started appearing in search results this morning.  So the issue appears resolved, even though I don't understand what caused the issue.  Thanks again, Jesse

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4 Replies 4
Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hi @Jesse192, 👋

 

I just wondered if this is the listing you're talking about?

View on AirbnbTownhouse in Boulder · ★4.71 · 1 bedroom · 1 bed · 1 private bathroom

 

From taking a quick look at this listing, I can see all the calendar dates are blocked. I wonder if @Joan2709 or @Mike-And-Jane0 can spot anything else or offer some support? 😊

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Please follow the Community Guidelines

Hi Rebecca - thanks for the reply, however that's not my listing.  Regardless, it appears my listing magically started appearing in search results this morning.  So the issue appears resolved, even though I don't understand what caused the issue.  Thanks again, Jesse

Mike-And-Jane0
Top Contributor
England, United Kingdom

Blimey @Jesse192 Your property must be super special if you were almost certain to get a booking yesterday. Anyway the sooner it is available the better so my advice is to make sure you pressed save when opening up the calendar.

Wow what a snarky response.   It's high season here in Boulder CO, with very few unbooked listings, so yes, based on past experience, odds are good I could've gotten a booking on a busy Saturday.   And yes, I verified several times that my calendar dates were open, before posting here.  For some reason my listing appeared in search today, not sure what changed.

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