Listing removed (experience)

[Luca3046]

Greetings to the community,

I'm a host of experiences in Palermo (Italy), and I am used to run an experience called "The most beautiful Sea Spots" (Le più belle calette segrete).

One week ago, after a super intense summer working season, running this experience kind of everyday since the 25th of May, my listing totally disappeared from the web, as all the chats conversations into the app and any other trace of it. What left is only all the emails and all the reviews but only in my personal profile.

After contacting the assistance, I have been told that the experience was removed because it didn't meet the Airbnb' standards. 

I have been running this experience for 6 years and it was always 5 stars rated from all the guests. 

I am very sad, disappointed, deceived and discouraged since it was like the main activity of my life and I love to run it.

I still want to understand why it has been removed, the specific reasons of the removal.

I don't understand how it can happen like this from a day to an other, without any advise or message or email, nothing, just deleted! 

I don't understand this policy, since canceling a always sold out experience it's also against the airbnb business its self.

I still want to understand if it can be set up back or if I can start the same but from zero as a new experience.

Do someone went trough some similar dynamics?

Please I need some help.

Best regards

@Luca Girgenti

[Mike-And-Jane0]

@Luca3046 There is something strange going on with Airbnb experiences. They have, without announcing it, stopped taking on new experiences and now it seems they are cancelling old experiences. Until they come clean and explain why I fear we will be guessing as to what has caused this.

[Bhumika]

Hi @Luca3046 ~ I was looking through your profile and noticed that both of your Experiences are live. Did you have more than 2 Experiences? I noticed after viewing your profile that both of them are sold out and the photo gallery in your profile looks amazing! 

[Luca3046 · Accepted solution]

Hi Bhumika,

Thank you very much for your interest and for your message, I am glad to have a direct chat with you. I saw many conversations about any type of topics and got that you are a very present community manager,  available for clarifying issues and to follow-up with the host, and I can only thank you for this 🙏🏻

Yes, I host 2 experiences and I love to work into both of them. Yes they can easily get sold out and I am very happy to be able to share my passion for this land, Sicily and Palermo.

Fortunately the airbnb assistance service was able to solve my issues and the experience " The most beautiful sea spots" appeared back and is now available again. 

Glad to be part of the community.

Best regards, 

Luca

[Bhumika]

Thank you so much @Luca3046 for your kind words and for updating us with the progress! All the best and keep in touch!!😍🌻

[Dayna69]

Hi, I want to do Luca’s experience when I am in Sicily! I cannot find it anywhere! Can a link please be sent to me? Thank you 

[Svetoslav9]

Dear @Luca3046,
How was the AirBnB Service able to solve your issue? At what address did you contact them? We are having the same issue. We have received a message from them that several of our experiences will be removed because they "didn't meet their standards". But why now, we have been running these activities for years.
Many thanks in advance,
Svet

[Bhumika]

Hi @Svetoslav9 , Hosts whose Experiences were removed for quality issues or low ratings may appeal and were provided a link in the initial communications about their removal. Once completed, the form will be reviewed by Airbnb's Experiences team. However, Hosts who had their experience removed due to a policy violation cannot appeal the decision. Hosts will have until 5 p.m. Pacific Time (PT) on June 16, 2024 to submit their appeal. Hope this information helps!

[Hossam12]

Hello ,

I am Hossam one of Airbnb experience host in Egypt and i have the same problem at this thread. i took the required actions and still my experience not active online. Would you please help me with this issue?

[Bhumika]

Hi @Hossam12 , thanks so much for reaching out! I'll reach out to you via direct message to gather more information. 

Best regards,

Bhumika

[Stephanie3431]

Dear Hossam,

Was the issue resolved? Am having the same problem.

Stephanie

[Melanie900]

I only got an email stating:

"Listing changes needed by April 24

This May, we’re launching additional categories of Airbnb Experiences, designed to help listings like yours stand out and attract more bookings. 

This is an opportunity for you to expand your business and give guests the option to book private experiences at different prices. To get ready for these changes, we need you to update your listing by April 24, 2025. "

But the links they sent for me to supply the updates/reviews never worked. They only connected to the Elevate site, which asked me to login, but the "start review" button went nowhere.

I exchanged many, many, many messages and phone calls with various departments, and it did finally work one day.

But after adding all the additionally requested info, I then clicked the "next" button at the bottom of the page, and it reverted to the same initial Elevate page, with non-functioning links. And all I'd entered apparently was lost. No one ever resolved this. So I sent a brand new submission, which was just now declined. 

The bizarre thing is that my original Experience is still active, I never had an email saying it was deleted or removed, and friends can open the link to it and book it. I've had other users check. And it is still showing up in my dashboard to manage, along with all message exchanges with guests. It is just no longer being promoted to Airbnb guests who book in the area like it initially was. So they are no longer finding me.

Very confusing.

[Stephanie3431]

Hi Svetoslav,

Was this issue resolved? It's just awful!

Same thing happened to me!!

Stephanie

[Red9]

I got mine deleted without any specific explanation ! Well played Airbnb !