Listing reviews

[Penny59]

I generally get very good reviews but frequently the location gets a 4 star. I've worked out that this is because my house is on a steep hill that you have to walk up from the carport. This is mentioned in my listing but it seems guests dont read the listings before booking. How do i rectify this easily? 

[John7474 · Accepted solution]

Hello Penny -

What a beautiful place you have!

Sorry to hear about your situation, getting lower reviews because of the walk from the carport to the house.  

I suggest this:

Spell the situation out.. clearly. Make it super clear, in your house description, maybe at the end, make a special note, like the following: 

"PLEASE NOTE:  The house is located on a hill.  The parking for the home is in a carport below the house, and there is a incline to reach the front door of the house.  The home may be difficult to access with those with mobility issues.  Please feel free to ask any questions prior to booking". 

I would also add in your pictures, a picture of the incline.  That way potential guests could decide if the incline is an issue. 

In addition, maybe take your home off "instant booking", that way you could inquire with  potential guests if they understand there is  incline from the carport to your home.  

Or if you want to keep instant booking, after a guest book, sent them a message to make sure they  understand the location of the house, and the incline. 

Best, 

John 

[Penny59]

Thanks!

[Debra300]

@Penny59,

My place is located on a hillside, and we try our best to mention in the description and photos that the driveway has a steep slope from the street, and that it may not be suitable for persons with mobility challenges.  Of course, these written words aren't able to replace a guest's unrealistic imagination with reality, and they complain about the location.  We have IB enabled, and in the greeting message we state a reminder about the slope.  This allows them time to cancel during the free cancellation period.

[Penny59]

Thanks, will do!