Listing suspended

[Chantez0]

I recently re-listed a property that I had co-hosted on a couple of years ago. I had spent some time getting the house and yard cleaned up and ready to be listed again. I was also going to be hosting the property by myself, so I changed the name of the listing.  I was able to get one booking then my listing was taken down and suspended. I called customer support right away and was told that because the property had been listed before with a different name it caused a red flag. I pointed out that the property had been unlisted for over a year and that the person who had it listed was no longer hosting. I was told to just delete the old listing by customer support and that would take care of it. I have since received emails requesting more information and documentation on why the name was changed. I let them know again that it was only due to I was going to be hosting by myself, I was then told there had been violations on  the previous listing. I have asked multiple times what the violations are so I can respond and they have yet to give those to me.  They have said they need more time to review my case and request that I provide them with more information and documentation on these issues. Can anyone advise me on how I can resolve this situation.

Chantez C

[Nandini11]

Hi @Chantez0 

That sounds incredibly frustrating — especially after putting in so much effort to relaunch the listing.

Here’s a possible way forward:

1. Gather All Supporting Documentation:

• The timeline of the listing (when it was last active and when you re-listed).

• Proof that you are now the sole host (ownership or management agreement, if applicable).

• Clarify that the name change reflects the change in hosting arrangement, not an attempt to circumvent any policies.

2. Acknowledge the History, But Separate Yourself:
In your communication, emphasize that while the property was previously listed, you are a different host with no involvement in any previous violations. Mention that the previous host is no longer associated and request that your account/listing be reviewed based on its current compliance.

3. Escalate the Case if Needed:
If you're getting generic responses, request that your case be escalated to a senior representative or Trust & Safety specialist. Be polite but firm. Persistence helps.

Hang in there — the system can be slow, but with persistence and documentation, you’ll usually get there.

Warmly,
Nandini

[Chantez0]

Hi @Nandini11 , 

Thank you for the information you provided. I sent them over a notarized agreement between the owner of the property (who had been the previous host, along with his son) and myself stating that I would be hosting and in charge of the property. I had also previously sent them proof of the last two months of the property being sprayed for bugs. I have also gone into detail on how I cleaned the property before it was re-listed. I went into detail on how I clean before and after guests leave. I had one booking before the listing was taken down and they left a 5-star review. I informed them that the previous host/owner was not involved with the listing due to his Parkinson’s disease. This morning they informed me that it was determined that my listing was the same place as a previous listing that was not following the ground rules for hosting.I’m so disappointed and frustrated with this whole situation. I spent months getting this property ready to be listed, only to be taken down for something I wasn’t involved with. I don’t know what other information I can provide them, they never provided me with the specifics of the violations. I was really excited about re-listing this property, now I only feel defeated. Do you or anyone else have any information on where I go from here??

Chantez