Month Guest No Show

[Kasey98]

I have a guest who booked for 33 days. However it's been 2 weeks and he hasn't shown up. On the first week he said he was coming later that night. On the send week he said he was still coming but at the end of the reservation. Then he said he wanted to extend his stay for 60 more days. I told him he couldn't extend it for 60 but another week I don't take issue with he would just need to make a change request. He never responded and I really don't have the best feeling about him. But I suppose my question is would this be considered a "No Show" because he did reach out and say he was coming despite not being physically present.  I'm just not sure and am curious if this a more common experience than I realize. 

[Paula]

Hello @Kasey98, thank you for sharing it with the community.

I’m reaching out to a few hosts for advice on how to manage this stay: @Oksana127 @Karen114 and @Nandini11 

Have you contacted the Support team yet? What did they advise?

Please keep us posted.

[Nandini11]

@Kasey98 

From an Airbnb standpoint, this would generally still fall under a “no-show” in practice, even though the guest has been messaging you. A reservation is meant to be used from the check-in date, and if the guest hasn’t physically arrived or checked in after 2 weeks, they are essentially not occupying the space.

A few important things to keep in mind:

• Messaging alone doesn’t count as check-in. If they haven’t shown up, they haven’t officially started their stay.

• Their changing story (coming “tonight,” then “end of reservation,” then asking for a 60-day extension) is a red flag. It shows inconsistency and lack of commitment.

What I’d suggest:

• Do not accept any extension until they physically check in. Otherwise, you could get stuck with a longer blocked calendar and more uncertainty.

• Contact Airbnb support and explain the situation clearly. Ask them to document this as a potential no-show.

• You can also send the guest a firm but polite message like:
  “Since the reservation has already started and we haven’t had a check-in yet, I need confirmation of your exact arrival date. Otherwise, I’ll need to involve Airbnb to review this as a no-show.”

Also, trust your instinct here—if something feels off, it usually is.

This kind of situation isn’t very common, and most genuine guests either arrive on time or clearly cancel.

Hope this helps.

Keep me updated. 

[Karen114]

@Kasey98  This happens, probably less common with such a long stay but definitely happens with shorter stays.  The guest's employer may be paying for it and he decided to stay somewhere else to his liking better,  could be an alibi, met up with friends or something more interesting. 😘

He is outside of the cancelation period as the stay had already started so rather than cancel he may use it later.

I wouldn't worry too much about it.  You should have been paid by now for the stay.  If he does contact you again I would simply state the space is ready for your occupancy until the reservation period is over.  I would not enter the space or try to cancel it.  Just consider the cleaning should be minimal lol.  

[Oksana127 · Accepted solution]

Hi @Kasey98 

This is a classic long-stay no-show pattern, and yes — in practical terms, this is considered a no show.

On Airbnb, a reservation is active from the check-in date whether the guest physically arrives or not. If the guest doesn’t show up but keeps saying “I’m coming later,” the booking remains valid and paid for, because the space is blocked and unavailable to others.

A few important points here from my view as a host:

✅1) You are not required to cancel

Do not cancel the reservation. If you cancel, you lose payout and take penalties. Let the booking run.

✅2) This is not your problem to solve

The guest’s travel plans, delays, or indecision are not a hosting issue. You provided availability as agreed.

✅3) Treat it as an occupied reservation

Even if they never arrive, the stay is still counted as used nights because the calendar was blocked for them.

✅4) Do not agree to extensions or changes

Since they haven’t even checked in, avoid any modification. This behavior is often seen in problematic long-term situations.

✅5) Keep communication inside Airbnb

If they suddenly appear near the end, you are still covered because the reservation is active.

In short:
This is a no show, but a paid one. Let the reservation continue as booked, don’t cancel, don’t modify, and don’t overthink it.

It’s more common with long stays than many hosts realize.