My Airbnb property is Unlisted by Airbnb

[Tejas44]

Hello, i have my Airbnb in Mumbai, India. https://www.airbnb.co.in/rooms/1368798571986747394?viralityEntryPoint=1&s=76

It is rental unit, which i listed on 3.03.2025. It was going good but suddenly on 31.03.2025 it showed unlisted. I contacted Airbnb customer support team 3-4 initially they said the property got unlisted due to document verification and said to wait as a particular team will contact me, On the next day when i contacted back with them, a girl said to mail my documents to a 3rd party validation company in India, which i did but no reply. The next day i called Airbnb again only to be told that the team will revert within 2days. Still no luck at it so i called Airbnb again and this had argument with them to which they transfered the call to their head who said he is escalating the case as it is not about document verification as the document shows as verified. Its been more than 4 days but Airbnb's Specialized team had still not contacted me. Its really frustrating as the property is a rental one. Can someone from the airbnb team please help at this as this this is causing a lot of issues to us.

[Tejas44]

@Rebecca please help us

[Rebecca]

Hello @Tejas44 👋

I'm really sorry to hear about your situation. I will send you some information through direct message.

[Tejas44 · Accepted solution]

Thank you, the issue has been resolved