My condo has a smart lock, but the building requires a key

Lucia2682
Level 2
San Francisco, CA

My condo has a smart lock, but the building requires a key

This means that guests cannot self-check in. BUT I have a smart lock, and I want them to have a code automatically set up by AirBnb. Does anybody know how to accomplish this without saying anything about self check in in the listing?

 

What I had to do so that I could have the codes from AirBnb:

- I had to say it has a smart lock

- I added in the notes that you need to check in with someone

 

This seems misleading, and I don't want to do that, but if I say "Host greets you", the guest and the system won't know my condo has a smart lock, and I won't get the automatically generated codes.

 

Help!

 

Lucia

2 Replies 2
Paula
Community Manager
Community Manager
Port Moody, Canada

Hello @Lucia2682,that's a very interesting question. It took me some time to envision the situation 😅. I wanted to reach out to some of our awesome members who have been chatting about smart locks in our Community. They might have some good advice to share with you @Nur785 @Christine3142 and @Pat271 .

 

Good luck.

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Thank you Paula, I'll reach out.