My listing was mistakenly flagged as a duplicate — no response for a week

[RayOmar0]

Hi everyone,

I’m reaching out because one of my listings was mistakenly suspended after being flagged as a duplicate of another listing that had issues and was removed. However, my listing is a completely separate property (different address, photos, and setup).

I submitted an appeal a week ago but haven’t received any response yet. I’ve also called Airbnb Support multiple times, but they told me the case is handled by another internal team that cannot be contacted directly.

This delay is becoming quite serious for me — I have high ongoing expenses related to this property, and the suspension means I’m currently unable to generate any income from it.

Could a Community Manager please help escalate this case to the relevant team? I’d really appreciate any assistance — the listing is currently inactive, and I’m losing booking opportunities.

Thank you very much for your help!

Best regards,

RayOmar

[Akshatha0]

Hi @RayOmar0 👋

That sounds incredibly stressful especially when the suspension is due to a misunderstanding and the appeal has been sitting for a week.

Listings that are flagged as duplicates are handled by Airbnb’s specialised Trust & Safety/Quality teams, and unfortunately, regular Support can’t access or speed up those cases, which is why they keep telling you it’s with an internal team.

A few things you can still try while waiting:

• Reply directly to the email thread where you submitted your appeal
Even a short follow-up like “Kindly requesting an update this listing is not a duplicate and is causing significant financial impact” can bump the case back into the queue.

• Attach 2–3 clear pieces of evidence that the property is separate
(address confirmation, exterior photo, and a dated utility bill or registration).
Keeping it concise helps the reviewer process it faster.

• Ask Airbnb Support to “add a note for the reviewing team.”
They can’t contact that team directly, but they can attach notes to your case which sometimes helps push a stalled review.

And you did the right thing by asking for a Community Manager here they can’t overturn decisions, but they can make sure your case is properly logged and not stuck.

I really hope this gets resolved soon duplicate flags can happen by mistake, but once a reviewer looks at the evidence, they can usually correct it quickly.

[RayOmar0 · Accepted solution]

Thank you so much for your help! Fortunately, the problem has been solved.

[Helen3]

I'm sorry this has happened - but as you say you have heavy costs associated with the property - why aren't you focusing on on marketing your STR business through other platforms and direct bookings while you resolve things with Airbnb? @RayOmar0