My new list is suspended

[Ted630]

Hi Hosts,

I recently created a new listing and have only hosted 1 guest so far, who is actually a regular guest from my other listing. I also have 1 upcoming reservation, so the listing is still completely brand new.

Today, I noticed that my listing appears to be suspended when I scroll through the Airbnb app. However, I did not receive any email, notification, or message from Airbnb regarding the suspension or the reason behind it.

I have already contacted Airbnb support multiple times, but each time I was only told to wait for their team to contact me.

Has anyone experienced something similar before? How should I proceed from here? Any advice would be greatly appreciated.

[Ted630]

Hi @Rebecca and @Paula ,

I came across this post where you helped another host reactivate their listing:
https://community.withairbnb.com/t5/Ask-about-your-listing/Issue-with-Airbnb-Support-Listing-Suspend...

I am currently experiencing the same issue with my new listing, which appears to have been suspended unexpectedly. So far, I have only hosted one guest, and I have not had any violations against Airbnb policies.

I also did not receive any notification or email regarding the suspension, which makes me concerned that the listing may have been suspended by mistake.

I would really appreciate it if you could kindly help take a look into this issue. We heavily rely on Airbnb income, and this situation has been very stressful for us.

Thank you so much for your time and support.

[Ted630 · Accepted solution]

While I was posting this, my listing changed back from suspended to listed again, so it seems the issue has now been resolved on its own.

I’ll leave this thread here in case other hosts experience the same issue and come across this post in the future.

I did not receive any notification or email regarding the suspension, and Airbnb support just inform me that there was a glitch/system issue on Airbnb’s side .

Also, @Rebecca  and @Paula , sorry for tagging you both in this post, and thank you for always helping people in the community. I truly appreciate it.

Thank you!

[Rebecca]

Hi @Ted630 👋

Not a problem at all and I'm happy to read that it was resolved by itself. It might be worth reaching out to Airbnb Support anyway, so they can tell you why it was removed. 

Happy hosting! 😊

[Recanto-Do-Mandubim0]

Hi @Rebecca I am facing the same issue: my listing is showing as suspended and I have a guest trying to confirm a reservation. But I can't find what the issue is.

Appreciate some guidance,

[Rebecca]

Hi @Recanto-Do-Mandubim0

Sorry to hear you're facing the same issue. It sounds like you need to reach out to the support team, and you can find their information here: Airbnb Support

[Stanja0]

@Ted630  AWESOME! 

[Stanja0]

@Ted630 

There are so many reasons. But in your case I wonder if it’s repeated listings or duplicate listings. Your listings are beautiful and clearly your guests think so but I thought at one point I was looking at the same property 3 different times.

They will get back to you. Hopefully you will be listed again. 

[Ted630]

@Stanja0 , 

Yes, there could definitely be many reasons behind it, and I understand your point as well.

This is actually a shared house setup, and we have 3 separate private Airbnb rooms within the same property, which is why some parts may look similar.

What’s frustrating is that I didn’t receive any notification or email explaining why the listing was suspended, and there’s also no clear process on what to do next or how to resolve it if there is no message or email. 

Anyway, thank you so much for your kind wishes and support. I really appreciate it. 🙏

[Stanja0]

@Ted630 You are welcome .