My new listing got suspended wrongly,due to duplicate of prior listing with issues

[Jay2941]

My new summerhouse got suspended after 1 month and 4 stays with all 5 star reviews. Reason was " duplicate of a another listing with ground rules issues" Wrong! Previous  owner was a super host and had 4.9 review rating. He had absolutely no issues or warning. When i ask Airbnb and appeal team what the issues were ,they cant even tell me what the problem or issues were previosly,because there was NONE! I m a host for years for my condo and never had issues. I think this is a system glitch but i cant get anyone from airbnb to help me resolve this . Please help

[Joan2709]

@Jay2941 

Are you sure there were no listing issues? Did the previous owner state that in writing PRIOR to you purchasing the property?

Listing issues are only visible to the owner. This could include warnings regarding cancellations or encouraging a guest to cancel. This happens when a property is sold, but the owner has active reservations that need to be cancelled.

Ground Rules for Hosts

https://www.airbnb.com/help/article/2895

[Jay2941]

Thank you for responding it's nice to speak with a real person finally even though I know you're not employed by airbnb  and just trying to help but yes the seller has been super helpful communicating and before the closing everything was checked out he even wrote a letter explaining and trying to help with the situation. But i need to forward this letter to someone who can actually read not AI.

Here is the letter from the seller. If there was an issue they need to disclose it at this point.

[Jay2941]

Hello Airbnb Support Team,

I hope you are well. My name is Nicholas Kutsch, and I am the former owner and host of the property located at 163 arthur ave fox lake, il 60020. I hosted this property on Airbnb under the account lakefront paradise until I sold the property on September 1st 2025. 

I have since closed my Airbnb listing and account associated with this property. The new owner, Jay Ozer is now attempting to list and host the property on their own Airbnb account. However, they have been informed that the property is currently restricted due to previous issues allegedly associated with my former listing.

I would like to clarify that during my time hosting this property, I maintained a strong record of guest satisfaction and compliance with Airbnb standards. I consistently responded to guest inquiries promptly and worked to ensure an excellent guest experience. My hosting history included Superhost status for the majority of the active listing, reflecting that I met Airbnb’s expectations for quality, responsiveness, and hospitality.

To support the transition for the new owners, I kindly request that Airbnb:

1. Remove any flags, restrictions, or negative history associated with the property, and

2. Allow the new owners to create and manage their own listing without being impacted by my prior account or hosting status.

Since ownership has fully transferred, any historical evaluations should remain solely tied to my account, not the property or the new owners.

Please let me know if you need any documentation of the sale or additional verification. I am happy to provide it.

Thank you for your attention and assistance. I appreciate your help in ensuring a smooth transition for the new hosts.

[Joan2709]

@Jay2941 

Yes...lots of issues since Airbnb has implemented the AI-driven Circumvention Policy regarding duplicate listings. It was designed to prevent Hosts from simply deleting a listing with bad reviews or issues and creating a new one. However, the AI appears to only be able to identify duplicate listings; not if the property was sold and a new, legit owner buys it and lists it.

Circumvention Policy

https://www.airbnb.com/help/article/3566

Unfortunately, you will have to continue to ask this be escalated through Airbnb. The only other options are to post on Airbnb's social media accounts regarding the situation and/or file an arbitration claim against Airbnb. Be SURE of your facts before doing this however.

In the meantime, I would list the property on other platforms. The last option is to sell it, but of course you will have to disclose the duplicate listing issue with Airbnb if the buyer plans to list on Airbnb.