NYC registration for short term rental not working

[Paul11652]

Ive seen threads on this topic but no resolution or clear instructions. Any tips? 

I cannot rent my place for short term rent even after I registered on New York City website and received OSE number.  Im now in an ongoing loop getting passed around by off shore ABNB customer service who are not helpful or escalating. 

When I typed in the OSE number OSE-STRAPP-xxxxxxx in airbnb 'Add your registration number' page, they did not take it or say its a formatting issue.