Hi @Amber247.
So sorry that life has brought on some bitter lemons during this bad patch. But it will get better...
Like the other hosts have stated, @Sarah977, @Ann489 , @Mark116 & @Ana1136... we are bound by the policies and procedures set by Airbnb, and we do have responsibilities. In my case, some home accounts are in single names and some joint names, but we are both aware what is going on. You unfortunately, are now negatively aware that this is important. If not already sorted, please be sure you have your own bank account etc. and set up any payments under this account for personal control. If not yet considered, create the financial independence you need, so also consider seeking some financial advice from good people around you. Advise is just that, like mine, you don’t have to take it...
Most importantly, if not already done so, CHANGE all your passwords and access pins and codes on financial and personal identity information.
If I was you, I would contact Airbnb and throw yourself at their mercy, regarding the $100 penalty fee. You have nothing to lose. Maybe show them documented evidence of the water account being in your husband’s name, and the account name being transferred across to you, due to his incarceration.
I hope you can get the water switched back on soon, and that maybe the city can consider your particular circumstances as the account was not in your name. Maybe a change of name may need something from the conviction court, or your husband to change the account over, for added weight with Airbnb and the city. It can’t hurt.
Consider chatting and negotiating with the city for an upfront payment to get the water back on, and possibly an arranged instalment for your husband’s, remaining outstanding monies. Maybe if he receives an allowance in jail, some could go to the overdue payment. Consequences..
I am sending positive vibes your way, and wish you and your son well. Your reviews show you to be a thoughtful and caring host, so with the strength within, and your goodness, you will get there...
Lateral thinking might be needed to produce lemonade.
🙂
Cathie