Someone in your firm really needs to give attention to what is happening when people search the Outer Banks NC or OBX as it is referred to nationally. I, along with many others are not showing up in search results and only show up when you search the map area icon and select "search this area". I have shown you many screen shots of other's friends' phones where we do not show up in initial results until you search the actual map.
Evidently this is a problem on the OBX (Outer Banks). AIRBNB has been brought up in many local Facebook discussion pages about how you changed your platform last November and a lot of people are complaining. I talked to someone last night that hosts 12 different homes and she is having same problems. She has been contacting customer service every day and no results! One person even said - don't go to through customer service any more and try to go directly to CEO. A lot of thinking about switching to VRBO. I am just letting you know what a lot of hosts are discussing in our area. I thought it was just me but it is not.
Maybe you should search your support tickets and select the number of OBX (Outer Banks) NC complaints about search results so that you can see how much of a problem this is in our area. Many are saying that when you search OBX - only Hatteras Island listings come up. Yes I have been told by 3 different reps. that my listing comes up. However when I ask a random friend to find us - they cannot and that is the problem.
Our zip code of 27949 services 3 different beach towns - Duck, Southern Shores and Kitty Hawk so we should at least be shown there but anyone searching the Outer Banks want to see listings for all of our towns which are Corolla, Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, Nags Head. If they want Hatteras Island, there are 8 different towns on that island. This is not just my problem. I have numerous people complaining that host many properties here.