Hi @Sheryl261,
You're asking a great question—and welcome to hosting! What you’re experiencing is actually quite common for new hosts, especially when Airbnb automatically recalculates pricing due to how discounts and adjustments are applied in real time.
Here’s what’s likely happening:
Original Discount Was Applied Differently:
The original 3-night booking may have included a promotional discount (like a new listing discount or custom deal) or Airbnb may have applied a special adjustment to secure the booking. These are not always visible or manually controlled by you.
When the Reservation Was Modified:
Airbnb recalculates the entire reservation at current pricing when a guest adds or changes dates—even if your base rate is the same. If a past promotion no longer applies, it’s removed from the updated total, which could explain the higher nightly average after the guest extended their stay.
“Nightly Rate Adjustment” Field:
This is often used for automatic or system-applied discounts (like a new host promo, guest coupon, or Airbnb-driven discount). It’s not always something you set directly, but it impacts the guest’s final rate.
What You Can Do:
Adjust Manually: You can offer the guest a custom price for the additional night. Go to the reservation details, click “Change or Modify Reservation,” and edit the pricing. This way, you can match the earlier rate.
Message Airbnb Support: If you're unsure what caused the original adjustment, reach out to Airbnb and ask for clarification about the specific discount that was applied or removed.
For the Guest:
You can kindly explain:
"Airbnb may have applied an automatic discount during your original booking, which doesn’t carry over when changes are made. I’m happy to adjust the rate manually for the added night to keep it consistent with your previous rate."
You're handling this well, and it's great that you’re being proactive and transparent with your guest. These moments really help build trust and positive reviews.
