Request to shorten 13 day stay

[Tracey521]

I have a guest that I originally booked for 13 nights but they decided after 10 nights that they wanted to cancel the remainder of their  booking as they no longer required accommodation. They requested a refund for the last four nights. I have a flexible cancellation policy but assumed this referred only to cancellations prior to the start of the stay and not due during. Do I have to refund them? 

[Emiel1 · Accepted solution]

@Tracey521 

The cancellation policy is always applied when a reservation is cancelled.

So if they cancel with "flexibel" , they will have to pay for all nights stayed + 1 extra:

https://www.airbnb.com/help/article/475

During the cancellation proces the guest will already see the refund (If any)

It is calculated automatically, so that's it for the guest !

If you want to give more refund, then use the "change" option on the reservation to shorten the stay, then amend the calculated price in the price-form.