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Review doesn't add up. Is there anything I can do.

‎27-01-2023 01:49 AM
Bob216
Level 1
Murfreesboro, TN
‎27-01-2023 01:49 AM

Review doesn't add up. Is there anything I can do.

I've prided myself on only getting 5* reviews.  Today I noticed that airbnb is showing a 4.99 rating on my listing.  When I dug in I found one guest gave an overall rating of 4, with 5 in every sub category.     Is there anything I can do about this?  Should I message the guest?

 

Thanks

Bob

 

Bob216_0-1674784138040.png

 

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‎27-01-2023 01:49 AM
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‎27-01-2023 02:40 AM
Fred13
Level 10
Placencia, Belize
‎27-01-2023 02:40 AM

No one really cares whether you are 5 or 4.99 or 4.8 after close to 100 reviews, but they certainly do about reviews. Those matter and excellent ones you do have.  Sooner or later some guest will not understand the star system and that is what makes almost impossible to stay at 5 forever.

‎27-01-2023 02:40 AM
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