Suddenly no calendar import option on my properties

[Poliana15]

Not sure if anyone can help or not. Suddenly, I found out none of my properties have the option to import other ical calendars. This has caused me 3 over bookings in the last 2 days. These properties have been on airbnb for many years. I use a 3rd party vendor, iGMS, as my overall management tool. I have contacted them and they are looking into it also. 

I tried to research on this community but couldn't find any posts about this particular problem.

Any assistance would be greatly appreciated as I have snoozed all my listings for a couple of days until hopefully, I can get it figured out.

Thanks in advance...

[Jenny]

Hi @Poliana15 

Did you manage to sort this out, or find help elsewhere?

If you're still stuck let us know and I'll see if we can pass this to our Bugs team.

Jenny

[Poliana15]

Hi Jenny,

No I haven't found anyone yet that can help. I've had to snooze all but 1 of my listings. I know a few days back I got a bunch of odd emails regarding changes to old reservations which didn't make sense at the time. I am guessing that maybe that was when something happened.

Thanks so much for any help you can provide.

Poliana

[Mike-And-Jane0]

@Poliana15 rather than snooze the listings you could just switch Instant Book off until you manage to sort this out.

One of the reasons we do not use a channel manager is that when things go wrong the different companies involved just point to each other and it becomes a nightmare to sort out.

[Poliana15]

Hi Jenny,

Were you able to forward this to your bugs team? I still am unable to import an ical into any of my properties. They are all greyed out.

Thanks so much,

Poliana

[Bhumika]

Hey @Poliana15 ,

How are you? Could you send a screenshot of it and link to your listing?

I will help relay this to the technical team, if they can dig into this issue for you!

[Bhumika]

Hey @Poliana15 ,

I have sent you a DM, please let me know in case you have any questions there.