Superhost in good standing listing not showing on any searches

[Hector127]

Hello all. 

First time posting, just want to thank everyone that regularly does as it is a great resource and source of information. So thank you! 

In regards to my issue, I have searched around and found several of these, but none of the solutions have worked. I legitimately fear my listing is simply not showing up. I have done specific incognito searches (there are only around 25 homes that match my criteria in my area) and it doesn't show up. Likewise, I have asked friends/family to search and it doesn't surface. I am a super host going on 2+ years now so this is not a new listing. I have excellent reviews as well. Furthermore, I average anywhere from 35-60 daily views. On June 12th, it plummeted to 4 and has not risen above 1 since, most days no data is available which I assume means 0 views. 

The listing itself is active and the calendar is clear and far enough that the listing should show up. I really have run out of options here. I called airbnb but we all know how that goes. I was unable to reach anyone. I only found out about this because someone was looking to book that knows me in real life and they could not find it. This has been going on for a month and a half and it explains why my bookings have been 0. 

Any help would be greatly appreciated! Like I said I went through all the posts with this issue and tried all the suggested solutions; none of them resolved my issue. Thank you guys and gals in advance for any help. Stay safe!

Edit to post link to house:  https://www.airbnb.com/rooms/15802691?s=67&unique_share_id=ff7778ec-1047-4364-9c1a-f7b6ef75206e

[Emiel1 · Accepted solution]

@Hector127 

Your profile and homepage show 1 active listing. However the direct search to this listing does not produce a result, so it means it is NOT in the search system:

https://www.airbnb.com/s/homes?host_id=102252137&map_toggle=true

Also clicking on the listing from your profile does not bring up the listing. So it can not be booked by anyone, even if they know the direct link:

https://www.airbnb.com/rooms/15802691

As you tried all suggestions already, there is no other option then: contact Airbnb

best regards,

Emiel

[Hector127]

After finally get in touch with Airbnb via chat, the escalated the situation to who knows where. Around 5pm they emailed me saying my account had been suspended accidentally but that they undid it and it should be fine now.

No mention of why my account was suspended, no sorry for costing you a month and a half of business, no mention of why they didn't bother notifying me, nothing. Very disappointed with the service Airbnb provided regarding this matter. They messed up big time and didn't own up to it at all. I guess it's perfectly fine in their eyes to ghost people's accounts without warning or notification. 

[Mike-And-Jane0]

@Hector127 Indeed it looks like your property has been suspended. Clearly a bit disastrous. Have you been accused of wrong doing by any guests? Have you cancelled or declined many bookings? If none of these then its the famous Airbnb glitch.

Have no suggestions other than trying a Twitter approach to Airbnb which may or may not work - sorry

[Hector127]

Thank you guys for the suggestions. It is appreciated. I have called airbnb many times but the phone message says there is only help for reservations within 72 hours or some such. I can't get through to a human or even leave a message. I don't have twitter either so I can't reach them by that means. 

It's completely unacceptable to have this happen and them essentially have ghosted my listing for no reason. I have nothing but 5 star reviews going back for months and have not received any notification of this. I will write to them and see what they say. Thank you again!

[Emiel1]

@Hector127 

The only thing you could try yourself:

Make a duplicate of the listing (it is an option when creating a new one) and try to list that one.

Best regards,

Emiel

[Linda108]

@Hector127   It is not that big a deal to set up a Twitter account if you have a smart phone.  I actually hate Twitter however I did set it up specifically to contact Air BNB.

[Mike-And-Jane0]

@Hector127 I have no idea what Twitter is but I would find out if my listing was hidden!!