Pardon my French, but FFS. Why even bother? Here is the response I just got from CS:
"Beginning at the 1 April 2022 assessment, and at future assessments, Hosts need to meet all 4 criteria to earn Superhost status.
The 4 criteria are:
Maintaining a 4.8 overall rating
Maintaining a 90% response rate or higher
Hosting 10 stays in the past year (or 100 nights over at least 3 bookings)
Maintaining a cancellation rate of less than 1%
When you become a Superhost, you’re rewarded with a special badge on your profile and listing.
Superhost assessments take place 4 times a year – in January, April, July and October – and each assessment evaluates your performance during the previous 365 days.
More details in this article:
"The latest updates to Superhost assessments"
www.airbnb.co.uk/resources/hosting-homes/a/the-latest-updates-to-superhost-assessments-257
That's why you have overall rating - 4.6
Huma, was it useful information for you? Do you have any more questions?"
What the heck have the other criteria got to do with the 4.6* rating? Anyway, I have 100% response rate, 0% cancellation rate, and way above the minimum number of stays/number of nights requirement.
How does that answer my question of why several 5 star reviews that fall into the assessment period are not being factored into the total?
I do wonder if being a Superhost is worth any of the hassle. I mean, guests see my 4.91* or 4.97* or whatever on the listings (as @Fred13 pointed out) so I guess who cares if Airbnb can't manage to do simple maths and gives me some random overall rating...