Tip of the Week 6 : Providing guest manuals for a comfortable stay

[Bhumika]

As we share our latest edition of Tip of the Week, Superhost @Anne-Marie79  shares her tips and gripes list. Anne mentions the importance of guest manuals and says  "I leave a detailed Guest Manual in the property as well as emailing guests a copy in advance. Some guests will read one but not the other so this covers both bases."

As we explore this tip, I would like to ask our lovely hosts: Do you provide your guests with a detailed guest or house manual?

Do you think providing informative guides can elevate your guests' experience and make their time with you even more memorable? I would like to invite you to share your thoughts on this topic in the comments section. We’re excited to hear and learn from you all.

Let us share some tips around creating manuals for guests, and don’t forget to give a thumbs up 👍 to the best tips shared. 😊

👉 TOTW series

[Desirae6]

We have a printed manual but I like the idea of emailing a digital copy before the guests arrive as some people do prefer that method.

[Joan3111]

I have a printed guest book at property. In my welcome message I send at booking it states there is a guest book at property and to please review. 

[Bhumika]

Hi @Joan3111, It is a great idea to share about manuals in the welcome message. Have you noticed how often your guests lean on to review the printed guest book at the property? Do they appreciate the information you share with them?

[Joan3111]

Guests always review the guest book as they always follow the check out procedures requested. 

[Bhumika]

Hi @Desirae6, Would you like to share with us what information you add for the guests in the manual? 

[Denise1657]

I email a welcome with an attachment that includes a map specifying where to park and instructions with their unique PIN for their stay.

[Bhumika]

Hi @Denise1657, That is an interesting approach to make sure that the check-in process for guests goes smoothly! Have your guests mentioned how helpful the attachment is?

Do you happen to add any other information in your welcome email? 

[Denise1657]

I have only had two rentals.  LOL.  

but I put this below together for both of them... to navigate to the back lot for parking.  and providing a temporary pin number.

The second attachment I sent to my renter coming for the NFL draft.  Gave them the option to pick up a bus to get to the venue versus driving a short distance and finding no where to park.

Net-Net:  If I know what they are here for I send a special note to let them know other things to do and see around the reason they are here.

 

 

[Denise1657]

and they BOTH LOVED IT.  

[Tyson60]

I have a printed manual in the home, it's the first thing you see when you walk in. I haven't had any issues with people not understanding it or wanting a digital copy.

[Bhumika]

That is so nice to hear @Tyson60!

Would you mind sharing with us, usually what information you include for guests in the printed manual? It will inspire many other hosts referring to this thread and will be able to learn from your experience!

[Tyson60]

first page:

Babbling Brook Apartment House Rules

· No parties or events allowed.

· No smoking inside the apartment. Please don’t leave cigarette butts outside.

· No pets are allowed unless they are service animals.

· No unregistered guests allowed.

· Respect the noise curfew. 10pm is the cities quiet time.

· Please respect the check-in and out times.

· Please take care of the furnishings. You must pay for damaged items.

· Please don’t re-arrange the furniture.

· No illegal substances allowed on the premises.

· Please put any dirty dishes inside the dishwasher before check out.

· Please take your trash out before check out. Trash at the bottom of the stairs. Lock # is.

· Please strip all used bedding off the beds and leave it in the rooms.

· Any stolen items will be charged for.

Second page:

HOW THINGS WORK

HVAC CONTROLS: The heat and AC are a ductless mini split. The living room and the bedroom have separate controls. BOTH thermostats need to be set on either heat or cool depending on your choice of temperature, they cannot heat and cool at the same time in different rooms.

TVS: Both Tv’s are smart tv’s feel free to login to your favorite streaming service, there is also a button for watch free which is live tv and tubi is a free movie streaming service.

PULL OUT COUCH BED: Remove pillows and couch seat, move the coffee table over and pull up on the pull bar. Separate pillows and comforter will be in the bedroom dresser.

KITCHEN: feel free to use any utensils, seasoning, cooking pans, pots etc..

MOST IMPORTANT OF ALL: Have a great stay and feel free to reach out if you have any trouble with your stay. We hope to see you again!

[Bhumika]

This is amazing piece of information @Tyson60 ! Thank you so much for sharing it!

[Wanda254]

Hi I do have a printed manual in a binder in the property.