Tip of the Week 6 : Providing guest manuals for a comfortable stay

[Bhumika]

As we share our latest edition of Tip of the Week, Superhost @Anne-Marie79  shares her tips and gripes list. Anne mentions the importance of guest manuals and says  "I leave a detailed Guest Manual in the property as well as emailing guests a copy in advance. Some guests will read one but not the other so this covers both bases."

As we explore this tip, I would like to ask our lovely hosts: Do you provide your guests with a detailed guest or house manual?

Do you think providing informative guides can elevate your guests' experience and make their time with you even more memorable? I would like to invite you to share your thoughts on this topic in the comments section. We’re excited to hear and learn from you all.

Let us share some tips around creating manuals for guests, and don’t forget to give a thumbs up 👍 to the best tips shared. 😊

👉 TOTW series

[Bhumika]

Great idea @Stella636 !! As you posted a while ago, how are you getting along with the info pack?

In this discussion thread, other members have provided their ideas and tips, in case you were looking for some inspiration or wanted to ask about it to other Hosts!

Keep us updated on the progress!🌻

[Tanaya6]

I use the online guide currently.

However, I just received my first four start review for communication and uninformed rules.

I am not sure what they felt uninformed about because I did not tell them any rules.

But I will be creating a house guide and emailing it ahead of time from now on

[Faisal82]

Nice

[Bhumika]

Hi @Tanaya6, Thank you for sharing your recent experiences with us! Have you made any changes to your house rules or updated anything since that incident? 

Did you get in touch with the guest to know more or get some feedback about what they felt was uninformed? What did they write as a review?

If you are looking for any tips about how to specify house rules in your listing, please feel free to ask our experienced Host members by Starting a Conversation here. 

I am also sharing some useful resources that may give you some general ideas about house rules: Click here to explore the link.

[Tammy601]

I use both digital and printed on-site. In my on-site one I try to cover any questions that have been asked by guests in the past along with area attraction information.

[Faisal82]

Nice @Tammy601 

I m new here . Please share me your house rules

[Bhumika]

Hi, @Tammy601 Thank you for sharing that you're using both printed and digital copies of manuals for your guests.

Which are the most common questions that have been asked by guests about your listing, that you've added to the manual after their feedback/questions?

[Halil-Yavuz0]

Yes we have 

[Laura6454]

Yes I do.

[Faisal82]

Nice @Laura6454 

Share me your house rules please 

[Bhumika]

Hi @Faisal82, If you are looking for some general information about house rules, I wanted to share this link for your reference: Click here to explore the link. 

[Enhe5]

I just hosted my first guest. I hope to create a guest manual soon. 

[Bhumika]

Hi @Enhe5, Great to know that you're Hosting your first guest!

Has the stay concluded or the guest is still at your listing?

Hope you had a great experience in Hosting your first guest and your guest equally enjoyed your hospitality!! Wishing you great success for the bookings ahead🌻.

[Siri-J0]

I don’t have any manual for my guests

i just talk with them

[Hallie33]

Yep, we do both a soft and hard copy.  The manual is formatted as an FAQ document for quick reference.  It also has a splash of humor to add a little personality.