URGENT HELP - lisitng suspention over ai review - second time

Easystay0
Level 1
San Juan, Puerto Rico

URGENT HELP - lisitng suspention over ai review - second time

PLEASE i really need help i'm tierd to dealing with ai  for the second time

 

This is the second time my 2 listing has been incorrectly suspended as a “duplicate.” The previous listing you’re referring to was under a different host profile whose lease ended. we already send all evidence and airbnb open up our both lisitng at oct 4th , with the new lease aggrement of us with the landlord That host no longer manages or rents this property and delete it  We have since signed a new lease agreement and taken over the unit under our own management. This is a completely new listing, created after the prior one was removed over a month ago.  , After the first suspension,after posting the unit we submitted the new lease agreement and ownership proof, and Airbnb reopened the listing. Now, it has been mistakenly suspended again for the same incorrect reason BECAUSE AI IS CHECKING THIS ISSUE there is no other active Listing like this Please review the attached new lease agreement and evidence of opening confirming that we are the new authorized renters and managers of this unit starting October 2025. There are two separate units in the same building that we rent and manage legally, since right now we losing  our date Potensial income due to an issue that happen for second time this is not acceptable and airbnb need to resolve this asap  , but they are just pass me to each other and no one can help me and on my appeal just ai responding oh so sorry but we not able to help you base of document you share just they gave me this notice back to back and not able to explain since is not real person is ai 

 

please help me 😞 

2 Replies 2

@Easystay0 

 

Alas...you (and a lot of other Hosts) have fallen prey to the automated "bot" AI that searches for duplicate listings and automatically suspends them. Airbnb did not put safeguards in place to have a human review any potential duplicate listings before suspending them. The AI can only find the potentially duplicate listings. It takes a human to determine if the new listing violates their Circumvention Policy:

 

Circumvention Policy

https://www.airbnb.com/help/article/3566

 

Only Airbnb can resolve this I'm afraid.

yes they tell me to file appeal when im doing ai review my appeal and say so sorry we not able to open lisitng but this is same lisitng that they open last month , i send them evedince of change owner ship and evrrything but issue is ai is reviewng that not real person 

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