Unable to edit custom calendar settings

[Pat10675]

Hello, I set some custom price discounts to encourage longer stays over the winter months about a month ago and now I'm unable to edit them.  I've talked with AirBnB support quite a bit about it and they've pretty much just treated me like I'm somebody who's unable to navigate their system, which might be true, but I'm fairly certain that something changed in the last month with their software, although they deny this.  The issue is very frustrating because I seem to be locked-in to these settings without the ability to edit them.  I can edit the minimum trip length under the listing's main menu but I can't do anything with pricing discounts anymore (except remove them).  My main question is about the message I get at the bottom of the "Applied Settings" tab which states that I'm not able to edit custom settings anymore.  What does this mean exactly?  Is it saying that the custom settings feature has changed or that I must remove them and start over in order to change the settings?  It appears that there is a rule that I cannot apply custom promotions more than 100 days out but that rule did not seem to be in place a month ago when I created these custom settings.  Is this all new within the last month or am I going crazy?  Any advice would be helpful as AirBnB's customer service seems to have little idea of what I'm talking about. 

[Joelle43 · Accepted solution]

Hello @Pat10675 

Is there any chance that you updated to the new version?  If so, there are lots of hosts who have posted on the CC complaining that they can't set promotions, set minimum/max stays etc

The fix is to click on "professional tools" which is now available to everyone not just those that have 6 listings even though Airbnb haven't updated their language on this.  

Let us know,

All the bet

Joëlle