Tuğkan-Berke0
İstanbul, Turkey
Level 2
Hello, I'm Tuğkan,I've been a superhost on Airbnb for a long...
Hello, I'm Tuğkan,I've been a superhost on Airbnb for a long time. I've hosted many guests for both long and short stays. Cur...
Hello,
Hi @Nazanin10 👋
It's been a while since you first posted - have you got any updates to share with us?
Looking forward to hearing from you. 😊
Hello Rebecca,
The update is that I received no help from Airbnb AT ALL. Their support from Host could not be worse. I got millions of tickets and cried on the phone many times and all I heard was “we apologize and thank you for being a super host”.
I wish there was a way for hosts to get unionized so we could at least be heard.
They told me change the minimum nights to 28 days so listing can go live (DON’T do it) because the City can only approve the listing if it is listed for short term rental, and I could not change it back to less than 28 days because the registration was not good. Basically a loop.
I ended up creating another listing and started new. I lost all my reviews.
Nazanin,
Hey I'm having the exact same issue and experience. I can't believe how pathetic Airbnb customer service is.
Were you able to get this resolved?
Hello,
The update is that I received no help from Airbnb AT ALL. Their support from Host could not be worse. I got millions of tickets and cried on the phone many times and all I heard was “we apologize and thank you for being a super host”.
I wish there was a way for hosts to get unionized so we could at least be heard.
They told me change the minimum nights to 28 days so listing can go live (DON’T do it) because the City can only approve the listing if it is listed for short term rental, and I could not change it back to less than 28 days because the registration was not good. Basically a loop.
I ended up creating another listing and started new. I lost all my reviews.
Nazanin,