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Unavailable - Your experience has been approved, but it's not live yet

Answered!
‎29-11-2019 02:06 AM
Carlos2791
Level 2
Lima, Peru
‎29-11-2019 02:06 AM

Unavailable - Your experience has been approved, but it's not live yet

Hello there community,

 

I have recently applied to become an Experience Host and seems that I've got approved. So far so good.

My listing though appear as "Unavailable - Your experience has been approved, but it's not live yet", is this a matter of waiting to get live? or Is there any extra procedures?

 

This is after they requested I update my bio to get approved and so I did therefore I got approved. 

 

Anyone with a response would be really appreciated! 

 

Thank you!

 

 

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‎29-11-2019 02:06 AM
Top Answer
‎06-08-2021 12:06 PM
Iven27
Level 3
Antwerp, Belgium
‎06-08-2021 12:06 PM

Ok I had the same issue/question (in-person experience saying 'approved but it's not live yet.' with the tag unavailable on the web, and listed in the app as unpublished and with added availability booking dates).


Reading about the same here many times without any conclusive answer I contacted customer support. They only suggested it might be subject to heightened review in which case you will be contacted by Evident to provide additional info first (according to the help articles this is for technically-specific experiences so I assume scuba diving and the like that probably require specific licenses). My experience shouldn't fall in that category.

 

Solution: nothing. It went live after approx. 72h.

So I would suggest to wait for at least 72h before you inquire, as that might somehow be the amount of time it takes to go through the pipeline after approval. They could definitely work on the wording of the status though, as it's currently unclear whether anything is still required on the host's part to get it published after approval other than adding availability.

Hope that helps.

View Top Answer in original post

‎06-08-2021 12:06 PM
39 Replies 39
‎08-03-2021 06:51 PM
Tamar708
Level 2
Tbilisi, Georgia
In response to Carlos765
‎08-03-2021 06:51 PM

same here, any updates? 

‎08-03-2021 06:51 PM
0 Likes
‎21-05-2021 05:59 PM
Osman41
Level 1
Antalya, Turkey
In response to Tamar708
‎21-05-2021 05:59 PM

hey how are you? have you got any updates ?

‎21-05-2021 05:59 PM
0 Likes
‎09-10-2020 10:22 AM
Sean1015
Level 2
Nairobi, Kenya
‎09-10-2020 10:22 AM

@Katie I have gotten the same problem after my experience has been approved. Please help me???

‎09-10-2020 10:22 AM
0 Likes
‎13-10-2020 11:27 AM
Nick
Former Community Manager
Former Community Manager
London, United Kingdom
‎13-10-2020 11:27 AM

Hi @Sean1015 as mentioned in our DMs earlier, it's a matter of hours for this to show up. Do let me know if you experience any other issues and I can chase this up for you again.

 

Thanks

‎13-10-2020 11:27 AM
0 Likes
‎01-11-2020 05:49 PM
Connor87
Level 1
California, United States
In response to Nick
‎01-11-2020 05:49 PM

i am having this same issue. Have we figured out a way to resolve this? or is it just a matter of waiting??

‎01-11-2020 05:49 PM
0 Likes
‎08-11-2020 02:08 PM
Sidik4
Level 1
In response to Nick
‎08-11-2020 02:08 PM

Hi @Nick

I am having the same problem, it says Your experience has been approved but it’s not live yet. Do you know what reqruiments I am missing? How can I solve this issue?. Thanks a lot

‎08-11-2020 02:08 PM
0 Likes
‎30-08-2021 04:49 AM
Varun67
Level 2
Delhi, India
In response to Nick
‎30-08-2021 04:49 AM

@Nick Hi There, please lemme know how can i resolve it, as I am also facing this issue. Two weeks ago, I even uploaded my house address picture, my govt ID proof, and Selfie as well. 

 

Still, My experience is not live but approved.

 

PLEASE HELP

‎30-08-2021 04:49 AM
0 Likes
‎02-11-2020 12:27 AM
Abby226
Level 1
Bali, Indonesia
‎02-11-2020 12:27 AM

Hi, 

 

I'm having the same issue for my experience, can't find the answer from the forum or anything.

‎02-11-2020 12:27 AM
0 Likes
‎09-11-2020 02:49 PM
Nick
Former Community Manager
Former Community Manager
London, United Kingdom
‎09-11-2020 02:49 PM

Hi @Sidik4 @Abby226 sorry to see you are having problems. Are those online experiences? Have to tried contacting CS about this? If not, please follow this link to do so. Thanks! 

‎09-11-2020 02:49 PM
0 Likes
‎30-01-2021 04:56 AM
Muskan2
Level 1
In response to Nick
‎30-01-2021 04:56 AM

@Nick @Liv 

i need urgent help!!

my experiences just vanished and my account is  changed . one was an approved exp and the other were in submission now I am just lost what should I do to get my exp back

‎30-01-2021 04:56 AM
0 Likes
‎01-02-2021 03:02 PM
Nick
Former Community Manager
Former Community Manager
London, United Kingdom
In response to Muskan2
‎01-02-2021 03:02 PM

Hi @Muskan2 I would advice you get in contact with Airbnb's Customer Support team regarding this. Please find all the relevant information on how to contact them here.

 

Thanks

‎01-02-2021 03:02 PM
0 Likes
‎27-11-2020 02:17 PM
Tim2453
Level 1
Toronto, Canada
‎27-11-2020 02:17 PM

Hi @Nick / AirBNB team - I am having this issue. It is not showing up as live in the location that I am hosting the event. Could someone please assist me. I am located in Canada and this is an AirBNB experience. 

‎27-11-2020 02:17 PM
0 Likes
‎27-11-2020 02:27 PM
Nick
Former Community Manager
Former Community Manager
London, United Kingdom
‎27-11-2020 02:27 PM

Hi @Tim2453  is it an online experiences? Have you contacted CS? If not, please follow this link to do so. Thanks! 

‎27-11-2020 02:27 PM
0 Likes
‎22-01-2021 12:12 AM
Jennifer2718
Level 2
Markstay-Warren, Canada
In response to Nick
‎22-01-2021 12:12 AM

Hi, I have the same issue. I am in Canada too, but @Nick  your link goes to the UK website and I believe we will need the Canadian CS. Thank you. 

‎22-01-2021 12:12 AM
0 Likes
‎22-01-2021 12:59 AM
Sarah977
Level 10
Sayulita, Mexico
In response to Jennifer2718
‎22-01-2021 12:59 AM

@Jennifer2718  Try 647 945 9627.  

‎22-01-2021 12:59 AM

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